- US Bank (Fargo, ND)
- …This function is accountable to drive operational platform management across products and their related ecosystems. Operates in an agile operating model delivering ... At US Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition… more
- Zoom (Bismarck, ND)
- …Managing complex project portfolios for Zoom Contact Center , Virtual Agent , WFM, QM, and Agent Assist implementations, including resource allocation ... teams, ensuring seamless project execution and high-qualityoutcomes. Experience with contact center solutions, WFM, QM, AI and virtual agent technologies is… more
- Mass Markets (ND)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT… more
- Cayuse Holdings (Bismarck, ND)
- **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services **_LOCATION_** Remote **_SALARY:_** $20.00-$22.00 **_EMPLOYEE ... TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and… more
- Cayuse Holdings (Bismarck, ND)
- **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Civil Services, LLC **_LOCATION_** Remote **_SALARY:_** $15.00-$16.00 **_EMPLOYEE ... TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and… more
- Mass Markets (ND)
- …crucial in ensuring optimal staffing levels and efficient call handling within our contact center . The ideal candidate will be responsible for monitoring ... real-time call volumes, managing agent availability, analyzing performance data, and making real-time scheduling...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services… more
- Mass Markets (ND)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT… more
- Coinbase (Bismarck, ND)
- …* This is inclusive of Coinbase's entire suite of support-related products: * Help Center * Chatbot * In-product guidance and support (eg 'cards' within the Retail ... tooling for CX agents (you will not own all agent tooling, but you will provide AI-driven tooling which...guide them re: what to say, how to best assist the customer, etc.); this is a different flavor… more
- Ryder System (Bismarck, ND)
- …to implement or update integrations + Provide continuous support and improvement to Employee Center portal(s) as well as Now mobile app + Ensure compliance with data ... privacy standards within the ServiceNow HRSD environment + Develop or maintain Virtual Agent topics based on business needs + Conduct thorough testing in development… more
- Carrington (Bismarck, ND)
- …optimal performance is reached and sustained. Create and maintain daily system and agent productivity reports. Work with business units to create a high performance ... that meet or exceed defined KPIs, such as penetration, right party contact rate, abandonment rate, compliance and quality testing. + Perform actions required… more