- Prime Therapeutics (Columbus, OH)
- … Director , Customer Experience & Omnichannel **Job Description** The Director Customer Experience & Omnichannel leads a team to identify ... problems and help them to achieve their goals. This position develops Customer Experience strategies for multiple customer types (member, clients, health… more
- Otsuka America Pharmaceutical Inc. (Columbus, OH)
- **Job Summary** The Associate Director (AD), Commercial Data Management (CDM) within Data Enablement (DE) for Business Analysis (BA) is accountable for strategically ... and utility of Otsuka's data assets. **Job Description** Reporting to the Director CDM, this role will be responsible for providing strategic insight and… more
- Kyndryl (Columbus, OH)
- …such as Agentic AI. The ideal candidate will have a strong background in Customer Experience , BPO models, and/or CCaaS transformation programs with a passion for ... center transformations. + Guide cross-functional consultants to design and implement customer experience (CX) transformation strategies. + Drive modernization of… more
- Ryder System (Lockbourne, OH)
- …or more customer interaction required + One (1) year or more managing customer KPIs required + Some sales experience preferred + Some multi-client ... + Annual Salary Pay: $130,000-$135,000 per year based on experience + Annual Bonus Incentive: Up to 18.75% of...E-Commerce (formerly Whiplash) is the nation's leading provider of omnichannel and e-commerce distribution solutions at the point of… more
- Lumen (Columbus, OH)
- …Monitor customer feedback and implement improvements to enhance the customer experience . Resource Allocation and Optimization: + Allocate resources ... in making data-driven decisions and improving overall support quality. Enhance Customer Experience : + Personalized Support: Develop personalized support… more