- General Dynamics Information Technology (Wright Patterson AFB, OH)
- …Level:** Active Secret clearance + **Required Experience:** + 5 years of directly related experience supporting help desk Tier 1 , Tier 2 and/or ... Required:** None **Job Family:** Technical Support Services **Skills:** BMC Remedy Ticketing System, Help Desk Support,IT Help Desk **Certifications:**… more
- GovCIO (Columbus, OH)
- …able to perform basic device functions on their own. + Answer incoming customer calls into the Tier 1 Help Desk + Create, update, and close customer ... or Bachelor's degree preferred. + Minimum 1 year of technical support, help desk , or call center experience (or relevant degree/certification in lieu of… more
- Insight Global (Mayfield Heights, OH)
- …altogether. This person will be responsible for coaching, developing, and general oversight of the Tier 1 Service Desk . The team will be receiving tickets ... is going to be managing a global team of Tier 1 support. They will be responsible...* Experience supporting an infrastructure environment * Preference to Help Desk or Service Desk … more
- ASM Research, An Accenture Federal Services Company (Columbus, OH)
- …with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other ... ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available...waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications… more
- ASM Research, An Accenture Federal Services Company (Columbus, OH)
- …deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other ... procedures and utilize ServiceNow_ . + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ . + _Be available for on-call 24x7x365 ongoing… more
- OhioHealth (Columbus, OH)
- …care impact/severity. Act as the escalation point for unresolved technical issues from Tier 1 and above teams. Motivate Investigation into complex customer ... We work hard, care deeply and reach further to help people uncover their own power to be healthy....concerns in collaboration with Service Management, Tier 1 , and Tier 2… more
- Pacific Northwest National Laboratory (Columbus, OH)
- …+ Absence Management + Payroll (US) + Employee & Manager Self-Service + HR Help Desk , Touchpoints, Communicate, and Guided Learning Expertise across all areas is ... within the last 1 to 7 years (depending on the applicable tier of investigation). Illegal drug activities include marijuana and cannabis derivatives, which are… more
- The Greentree Group (Reynoldsburg, OH)
- …communications skills. + Candidates must be US Citizens. DESIRED QUALIFICATIONS: + Help Desk software experience. + Experience in issue escalation, resolution, ... lieu of degree may be considered. + Minimum one ( 1 ) to three (3) years' experience in a business...plus the ability for quick escalation to the next tier . Flexible/hybrid working schedules and 11 paid holidays, in… more