- altafiber (Cincinnati, OH)
- **Job Purpose** **:** We are seeking a ** Business Analyst (BA)** with experience in ** IVR (Interactive Voice Response),** telephony, or similar contact ... 2 to 4 years in related field _3-5 years of experience as a Business Analyst in IVR , telephony, or similar contact center technologies._ **Special Knowledge,… more
- Robert Half Technology (Cincinnati, OH)
- Description We are looking for an experienced Business Systems Analyst with expertise in IVR systems to join our team in Cincinnati, Ohio. In this long-term ... * Proven experience working with Avaya systems in a business analyst capacity. * Strong proficiency in...working alongside stakeholders and technical teams. * Familiarity with IVR systems and telephony platforms. * Strong analytical and… more
- Huntington National Bank (Columbus, OH)
- …for measuring and maintaining call center performance from an IT & business perspective (capacity, call failures, IVR utilization, etc.) Basic Qualifications ... center systems, including Cisco UCCE, Verint WFO Suite, Nuance natural language IVR , and VHT Callback. Genesys Cloud certification preferred. + Experience with Agile… more