- Better-Health-Group (Oklahoma City, OK)
- …Accurately identify caller's presenting concerns and document per protocol Meet quality assurance requirements and other key performance metrics, including ... Position Requirements/ Skills: High school diploma or equivalent. 2+ years of customer service experience, preferably in a healthcare call center environment.… more
- FedEx (Mcalester, OK)
- …for any or all hub and station operational areas, including linehaul, quality assurance and customer service . Tends to damaged and incorrectly addressed ... and adhoc reports to management for review and determination Serves as frontline customer service to receive, solve and/or escalate customer inquiries… more
- CaptiveAire (Muskogee, OK)
- …multiple products. Job Description: Work with Quality Manager to develop and implement quality assurance and quality control procedures 95% of the work ... questions Responsible for ensuring raw material and inbound part quality Ensure quality assurance procedures...communication skills a must Strong desire to please the customer with perfect product quality and to… more
- ASM Research, An Accenture Federal Services Company (Oklahoma City, OK)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Humana (Oklahoma City, OK)
- …willing to obtain ALTA language certification** **Prior experience in Telesales, Customer Service and/or Quality Assurance ** **1 or more years of ... caring community and help us put health first** Call Quality Professionals provide information that will assist in the...achieve their best health - delivering the care and service they need, when they need it. These efforts… more
- Prime Therapeutics (Oklahoma City, OK)
- …necessarily report to this position + Demonstrated ability to focus on customer service while providing for quality assurance in client solutions + ... areas/potential projects where process redesign/improvement can significantly impact efficiency, quality , profitability, competitive position, and customer satisfaction,… more
- Pearl Interactive Network (Oklahoma City, OK)
- …(CSRs). This role includes monitoring incoming calls and other work types to assess customer service quality , accuracy of information, and adherence to ... **Pearl Interactive Network** is seeking a detail-oriented and process-driven ** Quality Assurance Analyst** to help monitor, evaluate,...calls and other types of work to evaluate the quality of customer service , accuracy… more
- AAR (Tulsa, OK)
- **Title:** F-16 Quality Assurance Inspector **Location:** United States-Oklahoma-Tulsa-Tulsa Air National Guard Base **Job Number:** 17405 **Estimated Start ... of all ISO 9001:2008, US Government, defense department, and customer quality audits. + Prepares all necessary...to ensure services are performed accurately. + Execute the Quality Assurance Program Plan (QAPP) and all… more
- Mass Markets (OK)
- …as a trusted partner in the industry. We are seeking a detail-oriented and analytical Quality Assurance Specialist to join our team. This role is critical in ... ensuring the highest level of service quality within our call center operations....for detail, strong communication skills, and a passion for quality assurance within a BPO environment. To… more
- TTEC (Oklahoma City, OK)
- …has a place here with TTEC's award-winning employment experience. As a Temporary Quality Assurance Specialist working remotely in the United States, you'll be ... are being met, and finding similarities between associate scripts. You'll report to the Quality Assurance Manager. You'll contribute to the success of the … more
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