• Agent Insights - Business

    American Express Global Business Travel (Olympia, WA)
    …**What You Will Do:** + End-to-end Ownership: Own and take responsibility for the Agent Insights manifest to drive performance insights and improvement plans ... + Knowledge: Become an expert; be curious and engage business partners to learn about what drives Agent...+ Leadership: Take ownership to lead all aspects of Agent Insights and Performance Management while mentoring… more
    American Express Global Business Travel (05/30/24)
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  • Contact Center Data and Reporting Analyst (Power…

    HomeSafe Alliance (Olympia, WA)
    …to inform business decisions. In addition to developing and delivering agent , team, and site-level reports/dashboards. They will also work with business ... Analyst (Power BI) **HomeSafe Alliance** is the single global household goods movement manager of over 300,000 Military Household Goods moves per year for USTRANSCOM… more
    HomeSafe Alliance (05/18/24)
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  • Client Analyst

    Verint Systems, Inc. (Olympia, WA)
    …Analyst is responsible for survey design, data evaluation, and development of in-depth insights tied to client business challenges. The Client Analyst works ... closely with clients to understand their business goals and identify data and research requirements for... practices. **Principal Duties and Essential Responsibilities:** + Create insights (CXSA, Hybrid, Scorecard, Agent Level Reporting,… more
    Verint Systems, Inc. (05/10/24)
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