- Cognizant (Philadelphia, PA)
- **Position Overview** The Service Desk Support Analyst will provide first-level technical support and customer service for enterprise IT environments. This ... and multi-channel support readiness. **Key Responsibilities** + Apply ITIL-based incident , request, change, and escalation management processes. + Create, manage,… more
- Philadelphia Gas Works (Philadelphia, PA)
- …execute the strategic vision for the service desk, establish alignment with IT roadmap and overall corporate objectives. Define and enforce ITIL-based processes ( ... Incident , Problem, Change, and Knowledge Management) across the enterprise...and business continuity planning scenarios. Research and implement new IT service management technologies and platforms and collaborate with… more