- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- Vistra (Eddystone, PA)
- …members. **Job Description** **Job Summary** + Provide Protection and Control (P&C) leadership, P&C Subject Matter Expert ( SME ) and support for Fossil ... that are currently available and apply online. **Job Summary** Protection and Control Supervisor responsible for leading a team of P&C Technicians in supporting the… more
- Duquesne Light Company (Pittsburgh, PA)
- …a variety of requests. **Job Responsibilities:** + Serve as subject matter expert and primary point of contact for business partners + Leverage data and ... will support a team lead and report to the Supervisor of Credit and Collections. The Analyst is responsible...days working remotely. Reporting location and frequency may be subject to change based on job role and department… more
- Cayuse Holdings (Harrisburg, PA)
- …training through shadowing opportunities and explanation of work processes. + Act as a subject matter expert for supported products and processes. + Acts ... or issues. + Manage agents on duty and ensure contact volume are handled within Service Level Agreements. +...equivalent work experience in a related field. + Previous supervisor experience in a call center environment… more