- Cayuse Holdings (Harrisburg, PA)
- **Overview** **Job** **Title:** Genesys Functional Lead **Location:** Remote (US) **Type:** Corp to Corp **Start** **Date:** ASAP **Travel:** Some travel ... cost, increased profitability and accelerated time to market. **Responsibilities** A Functional Lead with Genesys and Agile delivery experience drives the… more
- Deloitte (Philadelphia, PA)
- …As the Contact Center Technology Strategy & Modernization Manager you will lead the technology workstream for the transformation, focusing on the strategy, design, ... solutions, including the migration of an on-premise Cisco platform to a cloud-based Genesys CX platform. The ideal candidate will possess expertise in Genesys … more
- Duquesne Light Company (Pittsburgh, PA)
- …unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our ... performance analysis of contact center agents and activities. The analyst will lead efforts to enhance, implement, and document Workforce Management (WFM) processes,… more
- CenterWell (Harrisburg, PA)
- …or similar role + Prior experience with call center operations and KPIs in a lead capacity + Proficiency with Genesys or similar systems (Avaya, Cisco, etc), ... organizational skills, and possess a proven ability to influence and lead cross- functional teams. + Proven track record of successfully launching telephony… more