- Robert Half Technology (Pittsburgh, PA)
- …of our help desk , ensuring high-quality customer service, managing the help desk team and providing hands-on IT Support. This is direct-permanent ... desk responses. * Establish and maintain customer service standards across the help desk team . * Serve as the first level of system issue triage and… more
- Robert Half Technology (Philadelphia, PA)
- …best practices to improve service delivery. * Regularly conduct training sessions for the help desk team , keeping them abreast with the latest technologies ... and troubleshooting guides. * Monitor the performance of the help desk team through key...Audio Visual and conference room support Requirements * Previous team lead /management experience * Experience with executive… more
- World Insurance Associates, LLC. (Philadelphia, PA)
- …/ self-funded analytics tools, models, and capabilities. People Management + May act as Team Lead to client service delivery colleagues. + Acts as a mentor, ... to improve their risk management outcomes, modernize their benefits programs, and help them achieve their long-term financial goals. Founded in 2011, World is… more
- Fujifilm (Harrisburg, PA)
- …additional level of expertise and experience to the customer service national support specialists team . The Lead NS3 will assist in driving all aspects of ... a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise… more
- Serco (Annville, PA)
- **Position Description** Join Serco's dynamic team supporting the Army National Guard (ARNG) Mission Command Training Support Program (MCTSP) at Fort Indiantown Gap, ... Sr. Principal Military Trainer - Mission Command Systems Training Lead , you will take a lead role...approval. In this role, you will: + Supervise a team of Individual Computer Based Trainers and ensure delivery… more
- ASM Research, An Accenture Federal Services Company (New Cumberland, PA)
- …administration and meeting multiple deadlines + Experience in customer service quality and/or help desk + Strong organization and time management skills + Prior ... Manages the daily operations of a team of geographically distributed Military OneSource Field Consultants assigned to work within a designated region. Assists in… more
- Serco (Annville, PA)
- **Position Description** Serco is seeking a Mission Command Doctrinal Training Team (DTT) Manager to join our team supporting the Mission Training Complex at ... may operate simultaneously and independently or as a multifunction team . + Provide live and constructive Mission Command training...familiar with site-wide operations and serve as deputy site lead in the absence of the site lead… more
- Serco (Annville, PA)
- …for training environment technical, networking, exercise design, and operational support. + Lead the technical team to install, operate, integrate, and ... **Position Description** Serco is seeking a Simulation Support Team (SST) Manager 1 to join our growing...in Pennsylvania. This role offers an exciting opportunity to lead and coordinate advanced technical support for military simulation… more
- University of Pennsylvania (Philadelphia, PA)
- …clubs, and Venture Lab. Encourage and facilitate entrepreneurial student groups to host team meetings and events at Tangen Hall. Lead initiatives to support ... Fair, VC Pitch Night, guest speaker series, and faculty preceptorials. Serve as project lead , collaborating with our programmatic team and the VL Student Board… more
- Saint-Gobain (Malvern, PA)
- …frameworks and other service management methodologies + Experienced in managing service desk operations + Demonstrated ability to lead cross-functional teams + ... satisfaction and operational excellence. **Escalation and Quality** + Oversee the team responsible for handling escalated IT issues, ensuring that complex problems… more