- UPMC (Erie, PA)
- Lead the Way in Patient Communication - Join UPMC Hamot as a Lead Call Center Agent ! Are you a skilled telecommunications professional with a passion ... for leadership and service excellence? UPMC Hamot is looking for a Full-Time Lead Call Center Agent to help guide our dedicated team and ensure seamless… more
- Navient (Harrisburg, PA)
- …smooth transitions to newer platforms. **About You:** + 6+ years experience managing contact center software in a call center environment. + Proven ... opportunities for process automation through technology to streamline contact center workflows, improve agent efficiency, and enable...a destination; it's a mindset of continuous improvement. + ** Lead Together** : Our success comes from how we… more
- Kyndryl (Harrisburg, PA)
- …goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive outreach). + ... a Consult Partner,** we are seeking a dynamic and experienced individual to lead strategic sales and consulting engagements focused on transforming Contact Center… more
- University of Pennsylvania (Philadelphia, PA)
- …offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers a competitive benefits package ... much more. Posted Job Title Clinical Research Coordinator B/C (Abramson Cancer Center ) Job Profile Title Clinical Research Coordinator B Job Description Summary The… more
- Dart Container (Leola, PA)
- Operational Excellence Manager - Paper Center of Excellence Apply now " Date: Sep 6, 2025 Location: Leola, PA, US Company: Dart Container Are you ready to lead ... soon be home to Dart's new paper plate manufacturing Center of Excellence! This industry-leading facility will be an... of Excellence What You'll Do - Results: + Lead and sustain continuous improvement (CI) initiatives that improve… more
- WellSpan Health (Lebanon, PA)
- …procedures and basic portable exams if applicable to the location of outpatient center . + Schedules cases to coordinate with other patient examinations. + Positions ... safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as… more
- Guardian Life (Bethlehem, PA)
- …impact of agentic AI initiatives, including improvements in self-service adoption, call avoidance, and agent performance. + Multi-Functional Collaboration: ... As the Head of Agentic AI Engineering, you will lead the development and implementation of our enterprise initiatives...and ethical behavior of autonomous agents. + Understanding AI Agent Impact: Oversee the entire life cycle of an… more
- Cardinal Health (Harrisburg, PA)
- …order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes ... **_Responsibilities_** The Customer Care Representative operates as a "Universal Agent ", who is able to meet the needs of...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more
- Guardian Life (Bethlehem, PA)
- As the Head of AI Engineering Group Business, you will lead the development and implementation of our enterprise initiatives which include voice based digital ... objectives and emerging technology trends in automation. + Solution Development: Lead the design, development, and deployment of Digital Assistants, focusing on… more
- Penn Medicine (Bala Cynwyd, PA)
- …Healthcare Administration and 10+ demonstrated success/results in healthcare related access fields. Contact/ Call Center Management. * Will have served in a ... in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all… more
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