- CVS Health (Harrisburg, PA)
- …**Required Qualifications** - Demonstrated leadership abilities. - Experience with inbound call center operations. **Preferred Qualifications** - 2 years leading ... - Develops, motivates, evaluates and coaches staff on work procedures, proper call handling and teamwork delivering excellent customer service. Is visible and… more
- Humana (Harrisburg, PA)
- …+ Lead end-to-end campaign delivery (email, direct mail, SMS, app, web, call center /IVR) from creative concept through execution, measurement, and optimization. ... Background in product marketing within health plans or vendors serving Medicaid contracts (eg, managed care organizations, eligibility/contact center solutions,… more
- Evolent (Harrisburg, PA)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... improvement, and clinical excellence. + **This position is 100% Remote and can be completed from any state. Multiple...state or federal health care program, including Medicare or Medicaid , and is not identified as an "excluded person"… more
- AmeriHealth Caritas (Philadelphia, PA)
- …vital in delivering high-quality, personalized service to Medicare members. Operating within a call center environment, the PCC supports daily functions of the ... plan benefits and community resources. **Work Arrangement:** + Location: Remote - Candidate must be located in Philadelphia, Pennsylvania.;...GED required. + 3 to 5 years in a call center environment with proven ability to… more
- Humana (Harrisburg, PA)
- …+ Health Plan experience + Previous Medicare/ Medicaid Experience a plus + Call center or triage experience + Bilingual is a plus **Additional Information** ... Weekly Hours: 40 + Travel: While this is a remote position, occasional travel to Humana's offices for training...a better quality of life for people with Medicare, Medicaid , families, individuals, military service personnel, and communities at… more
- Humana (Harrisburg, PA)
- …members. The platforms consist of Nuance IVA, Voice of the Consumer Survey, Guidance Center Video Kiosk, as well as InMoment market research. These platforms are at ... as a Lead solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + **Experience with… more
- Public Consulting Group (Harrisburg, PA)
- …environment required; Experience with MS Office suite required; Application, Call Center /Client Service Experience strongly desired. **Working Conditions** ... will demonstrate the capacity for developing training content, facilitating school-based Medicaid program concepts and being a key contributor to the development… more
- Humana (Harrisburg, PA)
- …first** The Compact licensed telephonic Care Manager works from home in a call center environment. They assess and evaluate members' needs and requirements ... a dedicated home office space (see Work at Home Guidance below). + Remote Care Managers are expected to achieve established outcomes, quality, and productivity… more
- Humana (Harrisburg, PA)
- …(WAN/LAN/Wi-Fi) + End-user computing, print, imaging, clinical peripherals + Telephony, call routing, IVR/contact center workflows + Athena (or comparable ... to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be… more