- Microsoft Corporation (Malvern, PA)
- …with various internal and external teams to resolve customer issues. Mentors others the on Support Escalation Management team. Acts as a key member of ... of your employment with Microsoft and the country where you work. #CES #CSS #ACT Support Escalation Management IC4 - The typical base pay range for this role… more
- PSKW LLC dba ConnectiveRx LLC (Pittsburgh, PA)
- …messages, aligns with program managers, and disseminates strategy to teams with Director support . + Escalation Management : Supports program management ... access to prescription medications, including benefit verifications, non-clinical case management , prior authorization and appeal support , and specialty… more
- University of Pennsylvania (Philadelphia, PA)
- …control, and hospital regulations. + Act as a point of contact for clinical support , complex case management , and escalation of patient care concerns. ... Job Description Summary Provides leadership, scheduling, hiring, training, and performance management for nursing staff, while also mentoring team members and… more
- Cognizant (Philadelphia, PA)
- … readiness. **Key Responsibilities** + Apply ITIL-based incident, request, change, and escalation management processes. + Create, manage, and resolve tickets in ... agent assist. + Demonstrate clear communication, empathy, call/chat etiquette, and de- escalation techniques in multi-channel support scenarios. + Collaborate… more
- Cardinal Health (Harrisburg, PA)
- …and optimizing vendor performance. **Job Summary** The Manager, Vendor Relationship Management will support Cardinal Health's Global Business & Finance ... **What Vendor Management contributes to Cardinal Health** Finance oversees the...support structured resolution with delivery leads. + Manage escalation paths per governance tier; ensure timely closure of… more
- Merck (West Point, PA)
- …focused on relationship management activities, such as supplier governance and escalation management . This individual will also focus on the deployment and ... lead cross-functional initiatives, and ensure end-to-end results are achieved. Deviation management and support of supplier investigations will also be… more
- Select Medical (Mechanicsburg, PA)
- …to the customer by assigning an appropriate priority and resolution target. Initiate escalation , as appropriate, to ensure management awareness of problems that ... orientation program -Team-oriented environment -Hands-on training to help desk The Support Specialist is responsible for delivering quality customer service by… more
- Capital One (Harrisburg, PA)
- …technical, hands-on role focused on advanced troubleshooting, incident response, and problem management . You will serve as a specialized escalation point, taking ... Senior Associate, L2 Support Engineer (Databolt) - Capital One Software (Remote)...cloud, Capital One needed to build cloud and data management tools that didn't exist in the marketplace to… more
- Vanguard (Malvern, PA)
- …management direction and vision, including scoping decisions and prioritization.Act as an escalation point to senior management for data risk. + Participate, ... Overview The Global Head of Data Risk Management is a pivotal senior leadership role within...remediation strategies for material data risk events, ensuring timely escalation and resolution in line with governance standards. +… more
- CVS Health (Harrisburg, PA)
- …domains.** + ** Escalation pathways: Create clear protocols for issue escalation and resolution.** + ** Support development and maintain tracking tools ... in presenting and communicating with these networks.** **5. Change Management & Adoption** + ** Support readiness efforts:...networks.** **5. Change Management & Adoption** + ** Support readiness efforts: Partner with training and change … more