- GAP Solutions Inc (Providence, RI)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... overall execution and oversight of the HSI Tip Line Call Center contract. The DPM serves as the alternate...contract personnel. + Assist in implementing and maintaining the Quality Control Plan (QCP) and performance metrics. + Monitor… more
- GAP Solutions Inc (Providence, RI)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... and performance issues related to the HSI Tip Line Call Center contract. The PM is responsible for ensuring...and other government stakeholders. + Develop, implement, and monitor Quality Control Plans (QCP) and performance metrics. + Coordinate… more
- GAP Solutions Inc (Providence, RI)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... reports of criminal or suspicious activity. Jr. CSRs serve as frontline call handlers, responsible for responding to calls and web tips, recording information… more
- Endo International (Providence, RI)
- …work to bring the best treatments forward. Our shared values of Integrity & Quality , Innovation, Drive, Collaboration and Empathy guide our team and enable us to ... the customers' objectives across their full spectrum of needs. The senior sales professional has broad knowledge of the customer and leverages business knowledge to… more
- MRC Global (Bellingham, MA)
- …up and maintainaccurate customer files (profiles). + Maintain and approve quality standards. + Establish and maintain customer relationships, communicate with ... group situations. + Willingness and ability to be on call as needed to provide 24-hour service to customers....live and work. We invest in the growth and professional training of our team members creating more opportunities… more
- Cardis Furniture & Mattresses (Swansea, MA)
- …empathy. Control own emotions when dealing with an unhappy customer and maintain professional and call demeanor and voice throughout the entire interaction. + ... Our Customer Service Representatives - Call Center associates are friendly, energetic individuals who... Center associates are friendly, energetic individuals who provide quality service to our customers. Whether they're answering phone… more
- Penske Automotive (Warwick, RI)
- …looking for a motivated Customer Service Supervisor to join our call center and help deliver extraordinary customer service experiences.** **POSITION INFORMATION:** ... include the following but not limited to:** + Provide consistently outstanding quality service to internal and external customers by setting the initial impression… more
- ASM Research, An Accenture Federal Services Company (Providence, RI)
- …training for BPO Quality Assurance personnel. + Reviews metrics to ensure call quality standards are being met with respect to timeliness and resolution. ... Responsible for the administration of the quality monitoring program and quality assurance...implementing test scripts for service rehearsal testing. + Maintains professional and technical knowledge in the field by reviewing… more
- Emerson (Mansfield, MA)
- If you are an experienced Quality Assurance professional who enjoys collaborating cross functionally to get the job done, we have a great opportunity for you! ... The Quality Assurance Engineer at Emerson is part of a...and convenient amenities, Mansfield is an ideal place to call home! **Our Culture and Commitment to You:** Our… more
- Humana (Providence, RI)
- …sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our ... Advancement team is searching for a Senior Strategy Advancement Professional focused on continuous improvement and optimization across omnichannel transformation… more
