- Lumen (Providence, RI)
- …Join us as we digitally connect the world and shape the future. **The Role** The Sr Lead Customer Insights Manager is a key contributor within the Growth and ... home position within the US **The Main Responsibilities** + Execute customer insights programs, including qualitative and quantitative research, segmentation,… more
- Oracle (Providence, RI)
- …We are seeking a creative, strategic, and collaborative leader to for the Customer Success (CS) Insights Content & Engagement team within the NetSuite ... and NetSuite internally and externally. As Sr Manager, CS Insights Content and Engagement, you will lead ...help CS influence pipeline, accelerate deals, and deliver exceptional customer outcomes. **Key Responsibilities** * Lead , coach,… more
- Lumen (Providence, RI)
- …Main Responsibilities** + Lead the development and execution of customer insights programs, including qualitative and quantitative research, segmentation, ... and shape the future. **The Role** The Director of Customer Insights is a strategic leadership role...years in a leadership capacity. + Proven ability to lead cross-functional teams and influence senior stakeholders.… more
- Citizens (Johnston, RI)
- …reporting tools to monitor RCA effectiveness and advocate performance. Integrate RCA insights into senior management and Executive -level reporting. Ensure ... complaints. This role is pivotal in identifying systemic issues, enhancing customer experience, and reducing operational and regulatory risk. The ideal candidate… more
- Cayuse Holdings (Providence, RI)
- …advanced data visualization tools and predictive analytics, the Reporting & Analytics Lead provides actionable insights on customer behavior, operational ... **Overview** The Senior Reporting & Analytics Lead will...operational procedures, technology platforms, and training programs using data insights . + Deliver ongoing analysis of customer … more
- Coinbase (Providence, RI)
- …that guide members to new products and features. * Translate voice of customer insights into roadmap changes in partnership with CB1 Product, Engineering, ... CX Programs team drives strategy, planning, and execution for the Global Customer Support (GCS) organization, operating at the intersection of product and support… more
- Citizens (Johnston, RI)
- …The Consumer Lending Strategy & Business Analytics team at Citizens advises senior leadership with actionable insights that shape day-to-day execution and ... analytic standards, architecting scalable data solutions, and delivering executive-ready insights . You will lead cross-functional initiatives, mentor analysts,… more
- Merck (Providence, RI)
- **Job Description** **Role Summary** + The Regional Medical Scientific Senior Director Team Lead (RMSD TL) is a credentialed therapeutic and disease expert (MD, ... field medical plans, ensuring the team delivers high-impact scientific exchange, insights , congress engagement, and research contributions that advance US Medical… more
- Coinbase (Providence, RI)
- …of product and support to transform the customer experience. We're hiring a Senior Program Lead , a pivotal role focused on ensuring Coinbase customers have a ... alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to...business. *What you'll be doing (ie. job duties):* * Lead Coinbase's CX risk and payment program as an… more
- Lumen (Providence, RI)
- …Architect plays a pivotal role in bridging technical strategy with customer -centric delivery. The Lifecycle Architect maintains deep engagement with customer ... Sales, Engineering, PMO Teams by providing architectural guidance throughout the customer lifecycle, This role bridges technical strategy with customer -centric… more