- Cognizant (Providence, RI)
- **Position Overview** The Service Desk Support Analyst will provide first-level technical support and customer service for enterprise IT ... readiness. + Engage in continuous learning and apply best practices in service desk , cloud, and remote support operations. **Required Skills &… more
- CAI (Providence, RI)
- …are looking for a customer service -oriented **Bilingual** ** Service Desk Analyst ** to provide Level 1 technical support to users in an efficient and ... Bilingual (French/English) Service Desk Analyst **Req...Bilingual (French/English) Service Desk Analyst **Req number:** R6935 **Employment...accurate manner. This position will provide Service Desk support to our… more
- Pearson (Providence, RI)
- …the educational experience of students. The Part-Time Customer Service Analyst provides consistent, professional, courteous, and complete support for all ... Working remotely from a home office, the Part-Time Customer Service Analyst serves as part of a...support and training. All members of the School Support Help Desk Team help facilitate the… more
- SMX (Providence, RI)
- Customer Support Analyst (4966)at SMX(View all jobs) (https://www.smxtech.com/careers/) United States This role serves as the primary point of contact for users ... as the primary contact for the application, responding to inquiries via email and service desk tickets in a timely, professional manner + Monitor and manage… more
- CVS Health (Smithfield, RI)
- …we do it all with heart, each and every day. **Position Summary** As an IT Customer Service Analyst on our team, we are looking for a colleague who can provide ... high quality, customer focused, distributed computing services and help desk support . Our goal is to deliver innovative solutions, maintain standard practices… more
- Pearson (Providence, RI)
- …of software, hardware, printer, and broadband network issues. **Family Technical Support Analyst Responsibilities** **:** + Troubleshoot and resolve software, ... utilizing Connections Learning products and services. **Position Summary** **:** Family Technical Support will work remotely as part of our contact center primarily… more
- Evolent (Providence, RI)
- …+ Familiarity with JIRA, Confluence, Microsoft Azure - Application Insights + JIRA Service Desk ticketing system/Confluence experience To ensure a secure hiring ... Stay for the culture. **What You'll Be Doing:** The ** Analyst , Application Support ** is a highly motivated...of issues, and escalation when necessary + Ensure that Service Level Agreements (SLAs) are met + Maintain and… more
- ASM Research, An Accenture Federal Services Company (Providence, RI)
- …day-to-day administration and ongoing technical support . + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure ... The Tier 2 Technical Support Operations Analyst will be responsible...problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge… more
- Citizens (Johnston, RI)
- Description The Incentive System Support Analyst is a key member of the Sales Performance Management (SPM) Information Shared Services team. This position ... + Engage business partners as needed, including managing help desk tickets. + Execute manual data loads and perform...acknowledgement, allocations and roster validations + System & Initiative Support + Support ICM team role in… more
- Xerox (Providence, RI)
- …navigate service workflows effectively. **Preferred Qualifications:** + 2-5 years of service desk or technical support experience, or equivalent ... service every time they connect with us.** **The Enterprise Helpdesk Analyst delivers advanced client support by resolving complex technical issues,… more