- Oriental Bank (San Juan, PR)
- The Advisor , Retail Channels ( Process Improvement) is responsible for shaping and executing initiatives that enhance performance, efficiency, and ... customer experience across retail channels . This position serves as a...strategic recommendations aligned with the company's channel strategy. The Advisor leads and supports cross-functional projects, ensuring alignment with… more
- Oriental Bank (San Juan, PR)
- Join our dynamic team as an Advisor , Retail Channels (Concierge), where you will serve our high-end customers with a sharp and professional business ... assigned to others. Promote the use of our digital channels for customer convenience. + Account Management: Process...experience in Call Center / Contact Center, Branches, and/or retail channels management environment. At least one… more
- Oriental Bank (San Juan, PR)
- …(3) years of experience in Call Center / Contact Center, Branches, and/or retail channels management environment. One (1) year of supervisory experience ... a team of high-quality customer service agents? As an Advisor , Remote Network (Call Center Supervisor), you will play...you will play a crucial role in promoting proper process execution, ensuring service level compliance and excellent customer… more
- Oriental Bank (San Juan, PR)
- The Advisor , Retail Channels (Voice of Customer) analyze customer experience data and performance indicators to generate actionable insights and drive ... is represented in operational decisions and service enhancements across the retail channel, optimizing campaigns and customer engagement. Position will be working… more
- FirstBank PR (San Juan, PR)
- …Ability to create sales playbooks, frameworks, and messaging standards that scale across channels + . Expertise in sales process optimization, incentive design, ... At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the...for designing and aligning FirstBank's bank-wide sales strategy across Retail Banking, Commercial Banking, and Consumer Lending (including credit… more