- Humana (San Juan, PR)
- …members. The platforms consist of Nuance IVA, Voice of the Consumer Survey, Guidance Center Video Kiosk, as well as InMoment market research. These platforms are at ... **Experience as a Lead solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + Partner with… more
- CenterWell (San Juan, PR)
- …both written and verbal + Applied knowledge of insurance processing, customer service or call center processes and practices + High speed hardwired internet and ... to speak both English and Spanish fluently + Previous call center experience in a pharmacy setting...benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off,… more
- CenterWell (San Juan, PR)
- …five years' experience as a product owner or similar role + Prior experience with call center operations and KPIs in a lead capacity + Proficiency with Genesys ... features to streamline workflows and maximize talk time, with knowledge in call monitoring, compliance, and data retention. + Experience working in Agile… more
- Humana (San Juan, PR)
- …Qualifications** + Health Plan experience + Previous Case Management Experience + Call center or triage experience + Previous experience managing Medicare ... live in Puerto Rico for this position. The Care Manager , Telephonic Nurse works in a telephonic environment. They...benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off,… more
- Cayuse Holdings (San Juan, PR)
- …System. + Customer service experience and strong focus on customer satisfaction. + Call center experience. + Experience in a technology support organization + ... Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year +...one year + Paid Time Off **Reports to: Delivery Manager ** **Working Conditions** + Professional remote office environment. +… more