• Director, Consult Partner - Contact…

    Kyndryl (Providence, RI)
    …+ Strong leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. + Experience ... experience (CX) transformation strategies. + Drive modernization of contact center technology platforms, including cloud-based CCaaS adoption and AI/ML… more
    Kyndryl (07/29/25)
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  • Contact Center - Solution Engineer

    Zoom (Providence, RI)
    …Solution Engineering team. Do you have a passion for working with customers? Do you have experience working in the Contact Center industry? Do you have a ... and functionality of technologies. Responsibilities + Designing and implementing contact center solutions to meet business requirements and customer needs +… more
    Zoom (07/26/25)
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  • Contact Center Specialist

    Citizens (Johnston, RI)
    …issue - they'll want to tell friends or family about the service they received as a customer . As a Contact Center Specialist you will: + Field a variety of ... answers and support fast. Our customers rely on our Contact Center Specialists to help them understand,...throughout your day. + Help customers improve their banking experience and build customer relationships by recommending… more
    Citizens (07/26/25)
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  • Contact Center Specialist - Cardio

    Baylor Scott & White Health (Providence, RI)
    …healthcare professionals to clinic administrative and provider staff. **Key Success Factors** + Experience in a call center , customer service, or healthcare ... based on position type and/or level **Job Summary** The Contact Center Specialist 1, under close supervision,...and electronic requests. + Ensures a positive and exemplary experience with all customers by focusing on customer… more
    Baylor Scott & White Health (07/30/25)
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  • Contact Center Quality Specialist…

    ASM Research, An Accenture Federal Services Company (Providence, RI)
    …assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving ... and analyzes customer feedback to evaluate overall customer experience . Assigns root cause and identifies...+ Professional Certifications or License + 8+ years of experience in call center , quality control, quality… more
    ASM Research, An Accenture Federal Services Company (07/11/25)
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  • Contact Center Triage Consultant…

    ASM Research, An Accenture Federal Services Company (Providence, RI)
    …Performs call follow-up and reporting as assigned. + Demonstrates outstanding customer service. + Demonstrates exceptional understanding of military culture and ... is maintained. + Acts as a clinical Point of Contact (POC) for the supervisors when indicated by business...+ 8 - 15 years of relevant post-graduate work experience in counseling, social work, and mental health services.… more
    ASM Research, An Accenture Federal Services Company (06/25/25)
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  • Contact Center Knowledge Manager…

    ASM Research, An Accenture Federal Services Company (Providence, RI)
    …diagrams, etc.) that increase the end users' understanding of the Customer /program system. + Translates development requirements into required documentation changes. ... manufacturers. **Minimum Qualifications** + Associate's Degree or equivalent relevant experience . Bachelor's Degree preferred. + Industry leading certification for… more
    ASM Research, An Accenture Federal Services Company (07/15/25)
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  • Strategic Account Manager (OEM Data Center…

    Ralliant (Providence, RI)
    …OEMs. This role is an exciting opportunity for a driven sales professional with experience in the data center ecosystem who excels at leveraging existing ... related field. + 3+ years of technical B2B sales experience in the data center equipment industry...to grow key OEM account business and develop long-term customer relationships. + Experience with value-based selling,… more
    Ralliant (07/23/25)
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  • Retirement Call Center Manager

    Lincoln Financial (Providence, RI)
    …risk. You will drive process improvements to deliver quality results, increase customer satisfaction, standardize, and simplify the experience across products, ... + You will manage the processes and administration of customer inquiries while ensuring accurate, fair and efficient call... in lieu of Bachelor's) + 5+ Years of experience in Client Services and/or Call Center … more
    Lincoln Financial (07/18/25)
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  • ER&R Support Center Analyst

    ASM Research, An Accenture Federal Services Company (Providence, RI)
    The ER&R Support Center Analyst will be a member of the fully...relevant experience in lieu of degree. + Experience in customer service. + Experience ... that require escalation. Most of a Support Analyst's work consists of customer service, email communication, phone communication, and working within spreadsheets and… more
    ASM Research, An Accenture Federal Services Company (06/18/25)
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