- New York State Civil Service (Albany, NY)
- NY HELP No Agency Higher Education Services Corporation Title Call Center Representative 2 Occupational Category Other Professional Careers Salary Grade NS ... Recommend changes to work schedule and staff assignments to ensure Communications Center call answer rate goals are met during peak calling periods: assess agent… more
- Trinity Health (Rensselaer, NY)
- **Employment Type:** Full time **Shift:** Day Shift **Description:** ** Call Center Representative - Rensselaer - FT - DAYS** _If you are looking for a ... high-volume Call Center position, this could be your...high-volume Call Center position, this could be your opportunity_ . Here...Monday - Friday **What you will do:** The successful call center candidates will be responsible for… more
- Ellis Medicine (Schenectady, NY)
- The Dining Services Call Center Representative is responsible for the dispatching a variety of customer service requests (ie meals, diet information and ... Certification: n/a PRIMARY RESPONSIBILITIES OF THE POSITION: + The Dining Services Call Center Representative is responsible for the dispatching of a variety… more
- Insight Global (Rotterdam, NY)
- Job Description Insight Global is seeking a Customer Service Call Center Representative for our client in Schenectady, NY. As part of our team, a Customer ... Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements - Call Center Experience -Ability to handle un-happy… more
- Broadview FCU (Albany, NY)
- …+ Strong problem-solving skills and attention to detail. + Proficient in using call center software and computer applications. + Flexibility to work various ... of Role : In the role of Member Service Representative (MSR), this individual will deliver consultative service and...moderate to advanced complexity with a goal of first call resolution and limited escalation by leveraging departmental tools… more
- New York State Civil Service (Schenectady, NY)
- NY HELP No Agency Taxation & Finance, State Title Tax Information Aide ( Call Center ) Occupational Category Clerical, Secretarial, Office Aide Salary Grade Hourly ... the department, are essential.Under the direct supervision of a Taxpayer Service Representative 2, duties may include, but are not limited to the following:*… more
- Broadview FCU (Albany, NY)
- …performance metrics and KPIs, including but not limited to, quality assurance, call handle time, member satisfaction, productivity, and service excellence goals. + ... experience will be considered). + Minimum of two (2) years of contact center experience, preferably in a financial institution or credit union environment. +… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …meetings and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in ... The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully… more
- Northeast Shared Services (Schenectady, NY)
- Customer Rep - Social Media Dec 8, 2025 Schenectady, NY,...a plus. + Minimum 1 year experience in a call center , virtual customer service, or CRM-based role. ... US, 12308 Salary:17.08 - 25.61 SUMMARY The Shopper Experience Representative is responsible for providing world-class customer service in a dynamic customer… more
- Elevance Health (Latham, NY)
- …+ HS diploma or GED + Minimum of 1 year of customer service or call - center experience; or any combination of education and experience which would provide an ... **Utilization Management Representative I** **Virtual:** This role enables associates to...is granted as required by law._ The **Utilization Management Representative I** will be responsible for coordinating cases for… more