- Nelnet (Albany, NY)
- …people where they live, learn and work. We are seeking a highly motivated and experienced Customer Experience Technical Support Manager to serve as the ... ** ** EXPERIENCE :** **Minimum 5+ years of proven experience in technical support , customer success, or client-facing technical roles** **3+ years… more
- Rocket Software (Albany, NY)
- …**Qualifications:** + At least 4 to 8 years of customer facing experience (database admin, technical support , etc.) working with Enterprise Content ... Experience deploying cloud server environments and applications, ideally with experience using Kubernetes + Previous customer facing consulting experience… more
- Confluent (Albany, NY)
- …between Confluent Sales, Product, Services, Support and Training teams to drive technical success. + Identify customer technical objections and develop ... You will also utilize relationship management skills & industry experience to guide the customer on how...up your sleeves and dig in to help address customer issues alongside Confluent Technical Support… more
- Confluent (Albany, NY)
- …between Confluent Sales, Product, Services, Support and Training teams to drive technical success. + Identify customer technical objections and develop ... You will also utilize relationship management skills & industry experience to guide the customer on how...up your sleeves and dig in to help address customer issues alongside Confluent Technical Support… more
- Pearson (Albany, NY)
- …are already utilizing Connections Learning products and services. **Position Summary** **:** Family Technical Support will work remotely as part of our contact ... center primarily providing technical support services to students and caretakers...efficiencies and quality + Perform other duties as assigned ** Customer Connections Support Responsibilities** **:** + Handle… more
- Confluent (Albany, NY)
- …knowledge of Apache Kafka and associated products **What You Will Bring:** + Prior experience as a Technical Support Engineer, Site Reliability Engineer ... want you to grow as we grow. As a Technical Support Engineer, you'll be the crucial...willingness to become an expert in Apache Kafka. + Experience diagnosing, reproducing, and resolving customer issues.… more
- Lumen (Albany, NY)
- …SME to marketing teams and guide the strategy discussions, support customer engagement and conversations, respond to technical inquiries, and participate in ... Develop Customer Reference Architectures: Define deployment architectures that further technical proof and validation. Support customer validation,… more
- Red Hat (Albany, NY)
- … experience , that guide platform adoption *Ensure a high level of customer experience with each qualified engagement *Analyze and present periodic reviews ... enterprise-level system engineer to join us as a dedicated Technical Account Manager (TAM) with industry experience ...Automation Platform. You will provide a level of premium support that builds, maintains, and grows long-lasting customer… more
- Highmark Health (Albany, NY)
- …other associate and intermediate technical engineers as needed + Perform technical analysis and provide insights to support decision-making across various ... technical solutions, as well as providing general production support , meeting defined scope, target dates and budgets with...cycle used by our enterprise + 7 years of experience defining system architectures and exploring technical … more
- Lumen (Albany, NY)
- …an SME to marketing teams and guide strategy discussions, support customer engagement and conversations, respond to technical inquiries, and participate in ... Collaboration: Forge strong partnerships with product, engineering, sales engineering, customer service, and product marketing departments to support … more