- Wolters Kluwer (Colonie, NY)
- …8 days a month in the office (see locations listed on the posting) **OVERVIEW** The Customer Success Engagement Manager plays a high-impact role in ... needs + Win support for process and performance improvement plans related to customer success , product development, and service improvements based on strategic… more
- iCIMS (Albany, NY)
- **Job Overview** The Technical Success Manager (TSM) plays a critical role in ensuring customers achieve measurable success with the iCIMS Talent Cloud and ... on customer accounts. + Maintain accurate activity tracking in CRM and customer success platforms to ensure visibility across Customer Success… more
- SHI (Albany, NY)
- …experience, realize their return on investment, and are satisfied with their marketing engagement . The success manager will collaborate cross-functionally to ... of our top partners to the partner brand pages. The Partner Marketing Success Manager is responsible for maximizing partner value and delivering measurable… more
- CVS Health (Albany, NY)
- …opportunities and ensures profitable revenue and growth to Aetna. + Owns the customer lifecycle - from implementation to engagement strategies and contract ... understanding of data analytics. **REQUIRED QUALIFICATIONS** **Minimum 5 years' client engagement and program success experience.** **Background in healthcare… more
- PagerDuty (Albany, NY)
- …+ Instill operational rigor and consistency, as appropriate, to define and refine success manager engagement strategies, account management, and programs at ... in a flexible, award-winning workplace. As our **Regional Vice President, North America Customer Success ,** you will be reporting to the Chief Customer… more
- Capital One (Albany, NY)
- …with self-service access to relevant security, privacy, and compliance information. + Customer Engagement : Act as a trusted technical and security advisor, ... Senior Manager , Customer Trust & Field Security...challenges. You will drive transparency, thought leadership, and strategic engagement , ensuring our security posture aligns with industry best… more
- Hilton (Albany, NY)
- …of:** + As part of HRCC Shared Services, you will be responsible for customer success projects\. These projects relate to internal and external partnerships, ... and/or position within the Company\.\#LI\-REMOTE **Job:** _Technology_ **Title:** _Senior Manager Customer Excellence \(Contact Center\)_ **Location:** _null_… more
- Broadcom (Albany, NY)
- …objectives and desired outcomes and begin crafting a joint Success Plan with the customer + Through the customer engagement , you will serve as a trusted ... need to be resolved and working on a structured engagement plan with the customer . + Completed...to create 'customers for life' by collaborating with our Customer Success , Global Support, Education, Professional Services,… more
- Humana (Albany, NY)
- …product decisions are validated through A/B testing and data analysis. + Establish success metrics (eg, engagement uplift, gap closure, reward adoption, member ... a cutting-edge Next Best Action (NBA) platform to enable personalized engagement , gamified incentives, and advanced agentic AI decision-making across our… more
- Rubrik (Albany, NY)
- …collaboration. + Cross-functional collaboration: Partner closely with sales, product management, customer success , and marketing teams to ensure CXO experiences ... their digital infrastructure. Rubrik is seeking a CXO Experiences & Community Manager to support the development and execution of high-impact executive engagement… more