• Director , Customer…

    Prime Therapeutics (Nashville, TN)
    … Director , Customer Experience & Omnichannel **Job Description** The Director Customer Experience & Omnichannel leads a team to identify ... problems and help them to achieve their goals. This position develops Customer Experience strategies for multiple customer types (member, clients, health… more
    Prime Therapeutics (09/04/25)
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  • Associate Director , Commercial Data…

    Otsuka America Pharmaceutical Inc. (Nashville, TN)
    **Job Summary** The Associate Director (AD), Commercial Data Management (CDM) within Data Enablement (DE) for Business Analysis (BA) is accountable for strategically ... and utility of Otsuka's data assets. **Job Description** Reporting to the Director CDM, this role will be responsible for providing strategic insight and… more
    Otsuka America Pharmaceutical Inc. (08/13/25)
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  • Director , Consult Partner - Contact Center…

    Kyndryl (Nashville, TN)
    …such as Agentic AI. The ideal candidate will have a strong background in Customer Experience , BPO models, and/or CCaaS transformation programs with a passion for ... center transformations. + Guide cross-functional consultants to design and implement customer experience (CX) transformation strategies. + Drive modernization of… more
    Kyndryl (07/29/25)
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  • Enterprise Voice & Collaboration Architect

    Community Health Systems (Franklin, TN)
    …address internal or external business objectives with respect to a digital experience (employee and customer ). + Worked in process-driven structured ... to Voice & Collaboration capabilities including Voice, Text, Chat, Video, and Omnichannel workflows. + Analyzing business needs and designing a comprehensive voice… more
    Community Health Systems (09/11/25)
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