- Capgemini (Nashville, TN)
- **About the job you're considering** Within each Centre, Service Delivery Director is responsible for delivery of service for a Client and/or for a ... an Engagement, whether it be local or remote. The Service Delivery Director manages multiple...by Capgemini. **Job:** _Project Manager_ **Organization:** _BSv_ **Title:** _Service Delivery Director - BPO Services_… more
- Mass Markets (TN)
- …of Operationsto oversee and enhance client relationships, operational efficiency, and service delivery within our organization. The ideal candidate will ... efficiency. + Establish and monitor key performance indicators (KPIs) to track and improve service delivery . + Oversee the daily operations of the call center to… more
- CenterWell (Nashville, TN)
- …service level objectives and financial targets. The Associate Director partners closely with cross-functional teams-including Finance, Operations, HR, Recruiting, ... part of our caring community and help us put health first** The Associate Director of WFM Capacity Planning is responsible for leading and optimizing the long-range… more
- Kyndryl (Nashville, TN)
- …integration. + Collaborate with clients to redesign customer journeys and improve service delivery across all touchpoints. + Develop and execute transformation ... AI. The ideal candidate will have a strong background in Customer Experience, BPO models, and/or CCaaS transformation programs with a passion for driving measurable… more
- Acxiom (Nashville, TN)
- The Client Partner Senior Director serves as the primary post-sale point of contact for clients and responsible for their ongoing growth and satisfaction. Uses ... adopted for Acxiom product use and clients are maximizing value from product/ service investments. Handles escalations and coordinate across functional areas of the… more
- Mass Markets (TN)
- …Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, ... multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing ( BPO ), and Anything-as-a- Service (XaaS) cloud technology solutions across a… more