- Mass Markets (Killeen, TX)
- …industry. We are seeking a results-driven Operations Manager to oversee the daily management and development of call center supervisors and ensure the ... HR, IT, and Training + Hire, coach, and manage call center staff, including performance management...and execute on departmental initiatives. + Proven experience managing call center operations and sales… more
- Mass Markets (Killeen, TX)
- …is experienced, organized, people-oriented, and has a strong work ethic. A background in call center operations management is required, with additional ... or older + High school diploma or equivalent + 2+ years of experience in call center operations management + Strong data entry and computer skills +… more
- Humana (Austin, TX)
- …knowledge of Direct Marketing Processes + Call Center /Contact Center Operations leadership + Project Management Experience **Additional Information** ... **Become a part of our caring community and help us put health first** Call Quality Professionals provide information that will assist in the feedback and the formal… more
- Mass Markets (Killeen, TX)
- …and locations throughout the organization. REQUIRED QUALIFICATIONS + Minimum 5 years of call center management experience. + Associate's degree or equivalent ... Lead and mentor a team of call center supervisors overseeing inbound and outbound operations ....service targets. + Deep understanding of call center tools, KPIs, and SLA management . +… more
- Mass Markets (Killeen, TX)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... partner in the industry. We are seeking an Experienced Operations Supervisor to lead a team of agents in...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Mass Markets (TX)
- …will have strong leadership skills, excellent problem-solving abilities, and a deep understanding of call center operations . To be considered for this role, ... Call Resolution (FCR). + In-depth knowledge of call center operations , processes, and...and best practices. + Proficiency in call center software, CRM systems, and workforce management … more
- Mass Markets (Killeen, TX)
- …ideal for individuals with prior experience in customer service leadership, supervision, or call center management . You'll be responsible for the ... Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies...Minimum of 3 years of total call center experience or 1 year in a management… more
- Savers | Value Village (El Paso, TX)
- …directing 5-15 Customer Service Representatives supporting the day-to-day operations of call center operations in the areas of outbound, inbound, ... ** Call Center Supervisor** **Candidates** **must be... technologies such as dialer, IVR, ACD, and workforce management + High level organizational skills and attention to… more
- Mass Markets (Killeen, TX)
- …throughout the organization. REQUIRED QUALIFICATIONS + Minimum of 3 years of call center experience or 1 year in a management role. + Associate's degree or ... + Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint). + Experience with call center tools and KPI/SLA management . + Conflict resolution… more
- Pearl Interactive Network (El Paso, TX)
- …out the best in your teams? **Pearl Interactive Network** is seeking accomplished ** Call Center Supervisors (CCSs)** to join our **Talent Community** in ... preparation for **future operations ** . If you're an experienced contact ...met. + Ensure agents understand and comply with all call center objectives, key performance standards, and… more