- Mass Markets (Killeen, TX)
- …of supervisors and all other operational management associated with day-to-day contact center operations . Operations Management is responsible for ... + Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity + Directs sales forecasting activities and sets… more
- Mass Markets (Dallas, TX)
- …organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer ... activity and development of 5-10 supervisors within a complex call center environment. The Operations ...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Mass Markets (Killeen, TX)
- …organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer ... activity and development of 5-10 supervisors within a complex call center environment. The Operations ...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Mass Markets (Killeen, TX)
- …organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer ... production of direct reports. Supervisors work closely with the Call Center Operations Manager in...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Centene Corporation (Austin, TX)
- …maintenance and evaluation of organizational goals and strategies within the call center environment. Manage the daily operations of 24 hour, seven days a ... quality audit goals and successful and timely problem resolution. + Mentor call center leadership towards optimal management practice and skill development… more
- DXC Technology (Austin, TX)
- …Job Functions:** + Oversees the day-to-day operations of the customer support center operations . + Conveys customer feedback to product development staff in ... and services are met. Schedules staff to adequately handle call volume at any point in time. Monitors progress...or more years of customer service or other contact center operations experience + Five or more… more
- Houston Methodist (Houston, TX)
- At Houston Methodist, the Lead Call Center Agent position is responsible for assisting the Operations Manager with daily operations and coverage of ... completion of calls, and documentation of calls. The Lead Call Center Agent position reviews and documents...a professional manner at all times. + Works with operations manager to resolve complex patient needs and/or complaints.… more
- Citigroup (Irving, TX)
- …positive impact on the communities we serve. Citi's Personal Banking and Wealth Management (PBWM) division is building a purpose-driven team to serve its globally ... complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects… more
- Mass Markets (TX)
- …will have strong leadership skills, excellent problem-solving abilities, and a deep understanding of call center operations . To be considered for this role, ... Call Resolution (FCR). + In-depth knowledge of call center operations , processes, and...and best practices. + Proficiency in call center software, CRM systems, and workforce management … more
- Savers | Value Village (El Paso, TX)
- …directing 5-15 Customer Service Representatives supporting the day-to-day operations of call center operations in the areas of outbound, inbound, ... ** Call Center Supervisor** **Candidates** **must be... technologies such as dialer, IVR, ACD, and workforce management + High level organizational skills and attention to… more