- Teleperformance USA (Mcallen, TX)
- **Category :** ** Quality Assurance ** **About TP** **TP is a...**Must be at least 18 years old** + **Previous call center experience with four (4) or more ... QA team calibrations to track results and attendance** + ** Quality Assurance CSAT calibration process with clients,...experience** + **6 plus months experience as an inbound call center customer service representative** + **6… more
- Mass Markets (Killeen, TX)
- …in the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ... with client standards, and drive continuous improvement in service quality . To be considered for this role, you must...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Beacon Mobility (Houston, TX)
- …Conduct agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. * Monitor and report on agent activity, schedule ... Inc. Responsibilities: * Responsible for monitoring and evaluating staff members on the quality and process of work performed as measured against standards. * Assist… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …or License + 8+ years of experience in call center , quality control, quality assurance and/or training. **Other Job Specific Skills** + ... basis, as well as through long-term projects. + Provides call quality metrics data to generate and...assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- Robert Half Office Team (Pearland, TX)
- Description We are looking for a dedicated Call Quality Assurance Specialist to join our team on a long-term contract basis. In the Call Quality ... Assurance Specialist role, you will evaluate and analyze call center interactions to ensure compliance with...ensure compliance with established standards, policies, and procedures. The Call Quality Assurance Specialist position… more
- Mass Markets (Killeen, TX)
- …as a trusted partner in the industry. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Woodforest National Bank (The Woodlands, TX)
- …conformity to company policies and procedures. Additionally, the Quality Assurance Specialist II coordinates and facilitates call calibration sessions for ... center staff. Key Responsibilities: . As a Quality Assurance Specialist II, the incumbent is...Negligible amount of travel expected. Working Conditions: . Professional call center environment with extensive use of… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …- Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience ... everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to...assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- Mass Markets (TX)
- …to join our team. This role is critical in ensuring the highest level of service quality within our call center operations. The ideal candidate will be ... for detail, strong communication skills, and a passion for quality assurance within a BPO environment. To...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Texas Tech University Health Sciences Center - El Paso (El Paso, TX)
- **41900BR** **Extended Job Title:** Patient Call Center Representative **Org Level 1:** Texas Tech Unv Hlth Sci Ctr El Paso **Position Description:** Responds ... multi-line phones and various electronic means in a busy call center . Provides a positive first impression...upcoming visits. + Conduct outbound calls as part of quality assurance initiatives to ensure patient satisfaction,… more