- Mass Markets (Killeen, TX)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns....Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Beacon Mobility (Houston, TX)
- …Conduct agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. * Monitor and report on agent activity, schedule ... Inc. Responsibilities: * Responsible for monitoring and evaluating staff members on the quality and process of work performed as measured against standards. * Assist… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …or License preferred; + 5-8 years of experience in call center , quality control, quality assurance and/or training. **Other Job Specific Skills** + ... enhance current training. + Documents customer/ call communications processes. + Provides call quality metrics data to generate and maintain volume forecasts… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …- Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience ... everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to...assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- Prime Healthcare (Weslaco, TX)
- …Connect With Us! (https://careers-primehealthcare.icims.com/jobs/236064/ quality - assurance -coordinator rn/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336024306) ... Overview QUALITY ASSURANCE RN COORDINATOR We are...of dedicated professionals committed to our core values of quality , compassion, and community! Knapp Medical Center ,… more
- Texas Tech University Health Sciences Center - El Paso (El Paso, TX)
- **42969BR** **Extended Job Title:** Patient Call Center Representative **Org Level 1:** Texas Tech Unv Hlth Sci Ctr El Paso **Position Description:** Responds ... multi-line phones and various electronic means in a busy call center . Provides a positive first impression...upcoming visits. + Conduct outbound calls as part of quality assurance initiatives to ensure patient satisfaction,… more
- Mass Markets (Killeen, TX)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... excellent communication skills, we need your help in managing call center sales agents. While your team... + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual… more
- Mass Markets (Killeen, TX)
- …service best practices and performance management + Monitor and improve call center metrics, productivity, and service quality + Foster a culture of ... business services companies in the USA, with a strong call center footprint and operations that extend...effectively to supervisors + Collaborate with departments such as Quality Assurance , Training, IT, and Recruiting +… more
- Mass Markets (Killeen, TX)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... of a globally expanding, industry-leading organization. We're seeking dynamic and experienced call center leaders to support both commercial and public sector… more
- MD Anderson Cancer Center (Houston, TX)
- …for independent and proficient operation of all assigned MR equipment including quality assurance activities and collaborating with appropriate parties to ... of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation,...operation of a magnetic resonance (MR) scanner to provide quality images of patients for diagnostic purposes and performs… more