- Home Depot (Austin, TX)
- …queues, and assign work to instructional design team members. Experience providing final quality assurance and sign-off on deliverables such as e-learning, VILT ... reports, Top Issues) + Assesses sets, communicates, and drives standards in quality , call handling, troubleshooting, and problem resolution best practices;… more
- MRC Global (Odessa, TX)
- …& Responsibilities** + Perform customer-related inspections, third-party inspections, and other quality assurance , procedures and control tasks. + Organizes, ... Nonconformance Database. + Communicate with warehouse managers or distribution center managers for daily workload. + Analyze material non-conformance effectively… more
- Williams Companies (Bay City, TX)
- …consistent manner while protecting the environment. With a focus on product quality assurance , process optimization, and environmental compliance, this role ... of our facilities, working alongside a dedicated team & Control Center . Responsibilities may include actuator/valve maintenance & inspections, preventive and… more
- Mass Markets (Killeen, TX)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns....Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Beacon Mobility (Houston, TX)
- …Conduct agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. * Monitor and report on agent activity, schedule ... Inc. Responsibilities: * Responsible for monitoring and evaluating staff members on the quality and process of work performed as measured against standards. * Assist… more
- Texas Tech University Health Sciences Center - El Paso (El Paso, TX)
- **43081BR** **Extended Job Title:** Patient Call Center Representative **Org Level 1:** Texas Tech Unv Hlth Sci Ctr El Paso **Position Description:** Responds ... multi-line phones and various electronic means in a busy call center . Provides a positive first impression...upcoming visits. + Conduct outbound calls as part of quality assurance initiatives to ensure patient satisfaction,… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …- Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience ... everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to...assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- Mass Markets (Killeen, TX)
- …motivated individual and posses excellent communication skills, we need your help in managing call center sales agents. While your team operate the phone for a ... Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously + Drive a... + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual… more
- Mass Markets (Killeen, TX)
- …service best practices and performance management + Monitor and improve call center metrics, productivity, and service quality + Foster a culture of ... industry. We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead...effectively to supervisors + Collaborate with departments such as Quality Assurance , Training, IT, and Recruiting +… more
- Mass Markets (Killeen, TX)
- …ourselves as a trusted partner in the industry. We're seeking dynamic and experienced call center leaders to support both commercial and public sector clients. ... Key Responsibilities + Lead and mentor a team of call center supervisors overseeing inbound and outbound...clearly and effectively. + Collaborate with departments such as Quality Assurance , Training, IT, and Recruiting. +… more
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