- Mass Markets (Killeen, TX)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns....Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Beacon Mobility (Houston, TX)
- …Conduct agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. * Monitor and report on agent activity, schedule ... Inc. Responsibilities: * Responsible for monitoring and evaluating staff members on the quality and process of work performed as measured against standards. * Assist… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …- Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience ... everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to...assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- Texas Tech University Health Sciences Center - El Paso (El Paso, TX)
- **43081BR** **Extended Job Title:** Patient Call Center Representative **Org Level 1:** Texas Tech Unv Hlth Sci Ctr El Paso **Position Description:** Responds ... multi-line phones and various electronic means in a busy call center . Provides a positive first impression...upcoming visits. + Conduct outbound calls as part of quality assurance initiatives to ensure patient satisfaction,… more
- Mass Markets (Killeen, TX)
- …motivated individual and posses excellent communication skills, we need your help in managing call center sales agents. While your team operate the phone for a ... Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously + Drive a... + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual… more
- Mass Markets (Killeen, TX)
- …service best practices and performance management + Monitor and improve call center metrics, productivity, and service quality + Foster a culture of ... industry. We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead...effectively to supervisors + Collaborate with departments such as Quality Assurance , Training, IT, and Recruiting +… more
- Mass Markets (Killeen, TX)
- …ourselves as a trusted partner in the industry. We're seeking dynamic and experienced call center leaders to support both commercial and public sector clients. ... Key Responsibilities + Lead and mentor a team of call center supervisors overseeing inbound and outbound...clearly and effectively. + Collaborate with departments such as Quality Assurance , Training, IT, and Recruiting. +… more
- MD Anderson Cancer Center (Houston, TX)
- …for independent and proficient operation of all assigned MR equipment including quality assurance activities and collaborating with appropriate parties to ... of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation,...operation of a magnetic resonance (MR) scanner to provide quality images of patients for diagnostic purposes and performs… more
- MD Anderson Cancer Center (Houston, TX)
- …operation of all assigned nuclear medicine & hot lab equipment including quality assurance activities and collaborating with appropriate parties to resolve ... of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation,...- Saturday (Flex) / 0500 - 2000 / rotating On- call , weekend and holidays. All based on business needs… more
- Houston Methodist (Houston, TX)
- …and delegate work assignments; review and edit time cards for accuracy; conduct quality assurance audits; develop and implement quality improvement ... and adherence to practice standards. This position ensures optimal patient safety, quality outcomes, and customer service. Duties for this position may include the… more
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