- Teleperformance USA (Mcallen, TX)
- …**Qualifications** + **90 days in current position (internal applicants)** + **6 months of Call Center Operations or Workforce experience a must** + **Must ... **Category :** ** Workforce Management ** **About TP** **TP is...with client and all their vendors in a virtual call center environment** + **Thrive as a… more
- Mass Markets (TX)
- …+ Proficiency in call center software, CRM systems, and workforce management tools. + Excellent verbal and written communication skills. + Strong ... and results-driven Team Leader to oversee a team of call center agents. This role is essential...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- TEKsystems (San Antonio, TX)
- …sets align with MSR role / peer group supporting contact center strategy. Skills workforce management software, call center Top Skills Details ... workforce management software, call center Additional Skills & Qualifications BVA: - Bilingual - Bachelor's Degree Experience Level Entry Level Pay and… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... call center operation to include three years in a workforce management analyst role + Experience with Automated Call Distribution systems and… more
- Mass Markets (Killeen, TX)
- …in the industry. We are seeking a results-driven Operations Manager to oversee the daily management and development of call center supervisors and ensure the ... HR, IT, and Training + Hire, coach, and manage call center staff, including performance management...organizational, analytical, and communication abilities + Proficiency in performance management and workforce planning + Ability to… more
- Mass Markets (Killeen, TX)
- …experienced, organized, people-oriented, and has a strong work ethic. A background in call center operations management is required, with additional ... and performance management + Monitor and improve call center metrics, productivity, and service quality...culture of accountability, continuous improvement, and excellence + Oversee workforce management and set clear performance goals… more
- Mass Markets (Killeen, TX)
- …motivated individual and posses excellent communication skills, we need your help in managing call center sales agents. While your team operate the phone for a ... practices. + Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously + Drive a culture of accountability,… more
- Mass Markets (Killeen, TX)
- …ideal for individuals with prior experience in customer service leadership, supervision, or call center management . You'll be responsible for the ... culture of accountability, continuous improvement, and excellence. + Oversee workforce management , including scheduling and goal setting....Minimum of 3 years of total call center experience or 1 year in a management… more
- Mass Markets (Killeen, TX)
- …and locations throughout the organization. REQUIRED QUALIFICATIONS + Minimum 5 years of call center management experience. + Associate's degree or equivalent ... of accountability, continuous improvement, and high performance. + Oversee workforce management , including scheduling and performance goal...service targets. + Deep understanding of call center tools, KPIs, and SLA management . +… more
- Savers | Value Village (El Paso, TX)
- …of call center technologies such as dialer, IVR, ACD, and workforce management + High level organizational skills and attention to detail + Excellent ... ** Call Center Supervisor** **Candidates** **must be...** Call Center Supervisor** **Candidates** **must be located in El...peace of mind + Programs to stop smoking, diabetes management coaching, and on demand care options. + A… more