- Humana (Austin, TX)
- …uniquely positioned to put those customers at the center of everything it does. Call Quality Professionals (CQP2) provide information that will assist in the ... Team (CST). Prior to supporting agents, CQP2 complete Medicare Certification, Call Quality Certification, and technology training (Mattersight, MARx, Genesys,… more
- Mass Markets (Killeen, TX)
- …the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ensure ... with client standards, and drive continuous improvement in service quality . To be considered for this role, you must...Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this… more
- Mass Markets (Killeen, TX)
- … call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to ... on customer service best practices and performance management + Monitor and improve call center metrics, productivity, and service quality + Foster a culture… more
- Mass Markets (Killeen, TX)
- …individual and posses excellent communication skills, we need your help in managing call center sales agents. While your team operate the phone for a variety ... team of 15-25 entry-level front-line customer service agents responsible for inbound call handling. + Responsible for coaching and developing reports on customer… more
- Texas Tech University Health Sciences Center - El Paso (El Paso, TX)
- **42776BR** **Extended Job Title:** Patient Call Center Representative **Org Level 1:** Texas Tech Unv Hlth Sci Ctr El Paso **Position Description:** Responds ... the general public via multi-line phones and various electronic means in a busy call center. Provides a positive first impression to customers, offering one call … more
- Mass Markets (Killeen, TX)
- …as a trusted partner in the industry. We're seeking dynamic and experienced call center leaders to support both commercial and public sector clients. In this ... Key Responsibilities + Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. +...clearly and effectively. + Collaborate with departments such as Quality Assurance, Training, IT, and Recruiting. + Lead … more
- Houston Methodist (Houston, TX)
- …assigned or requested. + Answers calls in a timely manner to minimize call hold times. ** QUALITY /SAFETY ESSENTIAL FUNCTIONS** + Performs all patient ... **WORK ATTIRE** + Uniform No + Scrubs No + Business professional Yes + Other (department approved) No **ON- CALL _*Note that employees may be required to be on-… more
- Mass Markets (Killeen, TX)
- … center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to ... to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Customer Service Sales...organization. REQUIRED QUALIFICATIONS + Minimum of 3 years of call center experience or 1 year in a management… more
- Houston Methodist (Houston, TX)
- …**SUPPLEMENTAL REQUIREMENTS** **WORK ATTIRE** + Uniform Yes + Scrubs No + Business professional Yes + Other (department approved) Yes **ON- CALL _*Note that ... surgery, special procedures) on a routine basis and ensures quality patient surgical and/or ancillary services scheduling by acting...Four years of experience in a medical setting or call center environment to include two years of medical… more
- Mass Markets (Killeen, TX)
- …scripts and standard operating procedures. + Meet or exceed performance metrics including call quality and handle time. + Collaborate with team members and ... business services companies in the USA, with a strong call center footprint and operations that extend across multiple...Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this… more
Recent Jobs
-
Women's Services RN
- HCA Healthcare (Brigham City, UT)
-
RN Diabetes Educator - Pediatric Clinic
- Sanford Health (Bismarck, ND)