- Mass Markets (Killeen, TX)
- …a globally expanding, industry-leading organization. We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations ... of our BPO contact center . This leadership role is responsible for ensuring service excellence, operational efficiency, and client satisfaction across multiple… more
- US Bank (Irving, TX)
- …Payment Services). Responsible for driving operational platform management across enterprise contact center voice engagement systems, including AWS and ... compliance. Key responsibilities include: Responsibilities: * Own and manage enterprise contact center voice engagement platforms, including AWS and… more
- Mass Markets (Killeen, TX)
- …strategic Quality Assurance Manager to lead the QA function in our BPO contact center . You will be responsible for ensuring service quality, compliance, and ... + 3+ years of experience in a QA leadership role within a BPO or contact center . + Strong knowledge of QA methodologies, tools, and contact center … more
- The Walt Disney Company (San Antonio, TX)
- …(DTC) experience through strategic hard work and determination! The primary purpose of the Contact Center NICE/IEX Infrastructure Manager is to supervise and ... optimize the workforce management (WFM) processes within the contact center . This includes managing the WFM software platform, ensuring accurate scheduling, and… more
- DXC Technology (Plano, TX)
- …**Essential Job Functions:** + Oversees the day-to-day operations of the contact center operations Workforce Management team supporting multiple clients ... projects/analysis- both internal and client facing + Lead and support contact center technology launches and upgrades representing the business with IT execution… more
- Signet Jewelers (Arlington, TX)
- …advance from beginner to artisan in a unique promote-from-within environment. DESIGN & SERVICE CENTER MANAGER Title: Design & Service Center (DSC) Manager ... Jewelers, Jeweler Apprentices Job Summary: The Design & Service Center Manager oversees day to day operations...while we appreciate every applicant's interest, we can only contact those selected for further consideration. Signet maintains an… more
- Mass Markets (Killeen, TX)
- …This is a full-time, on-site position at one of our physical contact center locations. We offer competitive compensation, performance-based bonuses, ... We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services… more
- Mass Markets (Dallas, TX)
- …service delivery. This is a senior-level position requiring experience in account management of contact center clients. Experience in both contact center ... technical support, inside sales, back-office, chat, or administrative support in a contact center environment + State or Federal work experience COMPENSATION… more
- Select Medical (Mckinney, TX)
- …have a go-getter attitude. Experience in OP is preferred, but not required. Please contact the Center Manager Avani Bhatt - ###@bswrehab.com with interest. ... + Initial and ongoing systematic patient assessment + Patient Case Load Average: 10-12 patients a day + Timely and accurate documentation usingTherapEBridge + Interpreting assessment/diagnostic data including medical notes and surgery reports + Ensuring… more
- Mass Markets (Killeen, TX)
- …a trusted partner in the industry. We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client satisfaction ... test. POSITION RESPONSIBILITIES Key Responsibilities: + Oversee daily operations of the contact center , ensuring KPIs and SLAs are consistently met. + Lead and… more