- Mass Markets (Killeen, TX)
- …as a trusted partner in the industry. We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO ... contact center . This leadership role is responsible for ensuring service excellence, operational efficiency, and client satisfaction across multiple campaigns.… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- Assists the Director of Contact Center Operations to effectively manage the contact center and provides direct supervision and leadership to Contact ... to ensure adequate coverage and most effective, efficient use of Contact Center Triage Consultants + Possesses strong customer service skills, knowledge of… more
- Cognizant (Dallas, TX)
- …**Cognizant is an Equal** **Opportunity Employer M/F/D/Vs** **Certifications Required** Certified Contact Center Manager (CCCM) or equivalent certification. ... **Healthcare Service Line Sales Specialist - Moment Contact Center ** Location: Minneapolis, MN, New Jersey, Dallas TX **Job Summary** We are seeking a highly… more
- Mass Markets (Killeen, TX)
- …Client Services Manager to serve as the primary liaison between our BPO contact center and our clients. You will be responsible for managing client ... experience in client services or account management in a BPO or contact center . + Strong relationship management and communication skills. + Ability to analyze… more
- Sprinklr (TX)
- …Fortune 100. Learn more about our culture here: The Sprinklr Way. **Job Description** ** Contact Center experience is required for this role and we are looking ... Working on the **Platinum Support Team** the **Support Account Manager ** is the main technical support contact ...makes you qualified?** + **Experience deploying Voice and Non-Voice Contact center applications** like Genesys Engage, Amazon… more
- ChenMed (Houston, TX)
- …the appropriate date that the patient is medically discharged and update as appropriate. + Contact the center manager to arrange for a follow-up PCP ... + Introduces self to patient/family and explains Nurse Case Manager 's role and processes to contact the...providers + Communicate discharge to all stakeholders including PCP, Center Manager and Community Case Manager… more
- American Airlines (Dallas, TX)
- …labor group and knowledge of the flight attendant JCBA + Previous call center / contact center experience + Case Manager system knowledge + NAVIA- General ... and rewards for reps + Liaison for the Service Center representatives and the Flight Service Base Management +...+ Ability to make independent decisions and collaborate with manager and team members + Ability to type 35… more
- Baylor Scott & White Health (Waco, TX)
- …Benefits may vary based on position type and/or level **Job Summary** The Supervisor Contact Center oversees daily tasks and department activities of the ... Contact Center team. They guide efforts to...clinic operations and other departments to ensure team and manager engagement in improving service, quality, and safety outcomes.… more
- Mass Markets (Killeen, TX)
- …pre-employment test. - POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? Contact Center Supervisors are responsible for the day-to-day activity and ... reports. You will also work closely with the Operations Manager , ensuring the overall adherence to corporate policies and...a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers… more
- Mass Markets (Killeen, TX)
- …on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a ... Our team is looking for a highly skilled call center customer service manager who can motivate...inside sales, back-office, chat, or administrative support in a contact center environment + State or Federal… more