- Citigroup (Irving, TX)
- …Technical Program Management Analyst is a seasoned professional role operating within the Contact Center Operations team within our Operations ... every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission...TPM role. + Provide primary operational support for critical contact center applications, including live chat, chatbot… more
- Mass Markets (Killeen, TX)
- …tech-savvy and customer-oriented Technical Support Representativeto provide first-level support for technical issues in our contact center . You will ... services companies in the USA, with a strong call center footprint and operations that extend across...technical support or IT helpdesk experience in a contact center . + Strong knowledge of operating… more
- Zoom (Austin, TX)
- …and internal teams, ensuring seamless project execution and high-qualityoutcomes. Experience with contact center solutions, WFM, QM, AI and virtual agent ... you will be responsible for the overall delivery of new features for Zoom Contact Center . Thisincludes project managing the release plans, diving into the… more
- Public Storage (Plano, TX)
- …administration, or a related field, or equivalent experience + 3+ years of experience in contact center operations or systems support + Working knowledge of ... on the New York Stock Exchange. **Job Description** The Contact Center Systems Lead is responsible for...external vendors, and business process outsourcing partners to support technical operations , drive improvements, and ensure continuity… more
- Navient (Austin, TX)
- … center technology accordingly. **Your Impact:** + Overseeing and optimizing our contact center technologies, ensuring seamless operations , and enhancing ... more below, and let's build something great together! **The Contact Center Engineer position will report to...upgrade existing ones, and promptly address and resolve any technical challenges that may arise. + Identifying opportunities for… more
- Mass Markets (Dallas, TX)
- POSITION OVERVIEW ENTRY-LEVEL CONTACT CENTER REPRESENTATIVE (FULL-TIME & PART-TIME) We are looking for entry-level call center representatives to support ... that works for everyone. This is an on-site, entry-level position. Prior contact center experience isn't required; candidates experienced in customer service… more
- Mass Markets (Killeen, TX)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... services companies in the USA, with a strong call center footprint and operations that extend across...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- Infinitive Inc (Abilene, TX)
- …Qualifications: o Minimum of 3 years of experience in data center operations , facility management, network engineering, or related technical roles. o Proven ... Position Overview The Facility Operations Center (FOC) Network Engineer for.... You will serve as the first point of contact for troubleshooting and resolving network and facility incidents… more
- Mass Markets (Killeen, TX)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... services companies in the USA, with a strong call center footprint and operations that extend across...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- Entergy (The Woodlands, TX)
- …and qualifications of the selected candidate **Job Summary/Purpose:** The Consolidated Security Operations Center (CSOC) Senior Analyst will report to the ... response playbooks, procedures, and automation to ensure efficient and effective security operations + Provide technical guidance and mentorship to junior CSOC… more