- GAP Solutions Inc (Austin, TX)
- …information. + Participate in required training sessions, team meetings, and quality assurance activities. **Qualifications** **Basic Qualifications:** + **High ... + **Minimum of** **three (3) years specialized experience** **in a contact center environment answering and responding to inbound calls of comparable… more
- Sabre (Dallas, TX)
- …complex identity requirements and integrated technology solutions. + Documentation & Quality Assurance : Oversee solution quality , document implementations, ... At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects...any part of the application or hiring process may contact Sabre's Compliance Office at ###@sabre.com Affirmative Action Sabre… more
- Skanska (San Antonio, TX)
- …a culture of safety. + 10+ years of experience developing a culture of quality assurance and control. + 10+ years managing and developing successful teams. ... reimagined how it delivers advanced technology projects by centralizing its data center and semiconductor expertise into one agile, nationwide team. This integrated… more
- Skanska (San Antonio, TX)
- …a culture of safety. + 6+ years of experience developing a culture of quality assurance and control. + 6+ years managing and developing successful teams. ... reimagined how it delivers advanced technology projects by centralizing its data center and semiconductor expertise into one agile, nationwide team. This integrated… more
- Mass Markets (Killeen, TX)
- …as a trusted partner in the industry. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact ... center . You will be responsible for ensuring service quality , compliance, and continuous improvement across multiple client accounts....in a QA leadership role within a BPO or contact center . + Strong knowledge of QA… more
- Mass Markets (Killeen, TX)
- …in the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- Mass Markets (Killeen, TX)
- …from a call center + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual and team results to identify ... Work with other departments in the organization, such as quality assurance , training, IT, and recruiting. +...a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers… more
- USAA (San Antonio, TX)
- …truly makes us special and impactful. **The Opportunity** As a dedicated AVP, Contact Center Enablement, you will be accountable for leading strategic functions ... that support frontline service delivery, including workforce management, quality assurance , training, compensation, compliance, and tool optimization for Member… more
- Texas Tech University Health Sciences Center - El Paso (El Paso, TX)
- …remind them of upcoming visits. + Conduct outbound calls as part of quality assurance initiatives to ensure patient satisfaction, compliance with treatment ... gathering of information, updating and maintaining the departments' database for the Contact Center . + Ensure the confidentiality of all patients, applications,… more
- Mass Markets (Killeen, TX)
- …This is a full-time, on-site position at one of our physical contact center locations. We offer competitive compensation, performance-based bonuses, ... updates and key messages effectively to supervisors + Collaborate with departments such as Quality Assurance , Training, IT, and Recruiting + Design and audit … more
