- Mass Markets (Killeen, TX)
- …a globally expanding, industry-leading organization. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO ... contact center . You will be responsible for ensuring service quality , compliance, and continuous improvement across multiple client accounts. This is a key… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …Tier 2 - Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of ... at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll...everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to… more
- Teleperformance USA (Brownsville, TX)
- **Category :** ** Quality Assurance ** **About TP** **TP is...be at least 18 years old** + **Previous call center experience with four (4) or more of the ... QA team calibrations to track results and attendance** + ** Quality Assurance CSAT calibration process with clients,...+ **6 plus months experience as an inbound call center customer service representative** + **6 plus months experience… more
- MTC (Kyle, TX)
- …life. **Essential Duties:** 1. Performs complex technical assistance work; implements quality assurance utilization review procedures; and responds to inquiries ... leave Impact lives with Management & Training Corporation (MTC)! At the **Kyle Correctional Center Programs Unit in Kyle, Texas** , our foundation is based upon the… more
- Mass Markets (Killeen, TX)
- …from a call center + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual and team results to identify ... Work with other departments in the organization, such as quality assurance , training, IT, and recruiting. +...a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers… more
- Texas Tech University Health Sciences Center - El Paso (El Paso, TX)
- …remind them of upcoming visits. + Conduct outbound calls as part of quality assurance initiatives to ensure patient satisfaction, compliance with treatment ... gathering of information, updating and maintaining the departments' database for the Contact Center . + Ensure the confidentiality of all patients, applications,… more
- Mass Markets (Killeen, TX)
- …This is a full-time, on-site position at one of our physical contact center locations. We offer competitive compensation, performance-based bonuses, ... updates and key messages effectively to supervisors + Collaborate with departments such as Quality Assurance , Training, IT, and Recruiting + Design and audit … more
- Mass Markets (Killeen, TX)
- …on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a ... updates and key initiatives clearly and effectively. + Collaborate with departments such as Quality Assurance , Training, IT, and Recruiting. + Lead quality … more
- Meta (Austin, TX)
- …safe working environment and execute to a vision of 'right first time.' 8. Quality Assurance - Perform physical inspections to ensure vendor work meets DEC ... outside plant cabling (OSP) deployments including OTDR/OLTS testing 25. Experience with Quality Assurance and Quality Control, including progressive… more
- Oracle (Austin, TX)
- …construction, and commissioning phases to meet high-density liquid cooling requirements. + ** Quality Assurance ** : Establish and enforce rigorous quality ... **Job Description** The Data Center Infrastructure Construction team at Oracle Cloud Infrastructure...that our data centers meet the highest standards of quality , efficiency, and sustainability. By staying ahead of industry… more