- Mass Markets (Killeen, TX)
- …as a trusted partner in the industry. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact ... center . You will be responsible for ensuring service quality , compliance, and continuous improvement across multiple client accounts....in a QA leadership role within a BPO or contact center . + Strong knowledge of QA… more
- Mass Markets (Killeen, TX)
- …in the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- AON (The Woodlands, TX)
- Aon Is Looking For A Quality Assurance (Sr. Analyst) As part of an industry-leading team, you will help empower results for our clients by delivering innovative ... a single standard for call scoring + Audit vendor quality assurance activities and programs + Coordinate...and interpersonal skills to assess and deliver feedback on contact center calls. + Passion for learning… more
- Mass Markets (TX)
- …as a trusted partner in the industry. We are seeking a detail-oriented and analytical Quality Assurance Specialist to join our team. This role is critical in ... for detail, strong communication skills, and a passion for quality assurance within a BPO environment. To...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services… more
- Acosta Group (Cedar Hill, TX)
- **Shipment Quality Assurance Specialist** **General Information** **Company:** CRO-US **Location:** CEDAR HILL, Texas, 75104 **Ref #:** 96803 **Function:** ... Merchandising **Employment Duration:** Full-time **Description and Requirements** The Quality Assurance Specialist plays a vital role in ensuring the accuracy… more
- Mass Markets (Killeen, TX)
- …from a call center + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual and team results to identify ... Work with other departments in the organization, such as quality assurance , training, IT, and recruiting. +...a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers… more
- Texas Tech University Health Sciences Center - El Paso (El Paso, TX)
- …remind them of upcoming visits. + Conduct outbound calls as part of quality assurance initiatives to ensure patient satisfaction, compliance with treatment ... gathering of information, updating and maintaining the departments' database for the Contact Center . + Ensure the confidentiality of all patients, applications,… more
- USAA (San Antonio, TX)
- …and design methodologies, eg Six Sigma and Lean, business operations, risk management, quality assurance and control, or internal audit (in addition to the ... minimum years of experience required) may be substituted in lieu of degree. + 8 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization. + 3 years of direct team lead, supervisory or management experience. +… more
- Mass Markets (Killeen, TX)
- …This is a full-time, on-site position at one of our physical contact center locations. We offer competitive compensation, performance-based bonuses, ... updates and key messages effectively to supervisors + Collaborate with departments such as Quality Assurance , Training, IT, and Recruiting + Design and audit … more
- Mass Markets (Killeen, TX)
- …on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a ... updates and key initiatives clearly and effectively. + Collaborate with departments such as Quality Assurance , Training, IT, and Recruiting. + Lead quality … more