- Mass Markets (Killeen, TX)
- …as a trusted partner in the industry. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact ... center . You will be responsible for ensuring service quality , compliance, and continuous improvement across multiple client accounts....in a QA leadership role within a BPO or contact center . + Strong knowledge of QA… more
- USAA (San Antonio, TX)
- …+ Knowledge of Agile Methodology. **What sets you apart:** + Experience with contact center quality assurance /coaching methodologies, quality ... a dedicated and strategic Mid-Level Digital/Technical Product Manager you will join our Contact Center Technologies team. In this role, you will take ownership… more
- Mass Markets (Killeen, TX)
- …in the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- Mass Markets (Killeen, TX)
- …from a call center + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual and team results to identify ... Work with other departments in the organization, such as quality assurance , training, IT, and recruiting. +...a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers… more
- USAA (San Antonio, TX)
- …truly makes us special and impactful. **The Opportunity** As a dedicated AVP, Contact Center Enablement, you will be accountable for leading strategic functions ... that support frontline service delivery, including workforce management, quality assurance , training, compensation, compliance, and tool optimization for Member… more
- Texas Tech University Health Sciences Center - El Paso (El Paso, TX)
- …remind them of upcoming visits. + Conduct outbound calls as part of quality assurance initiatives to ensure patient satisfaction, compliance with treatment ... gathering of information, updating and maintaining the departments' database for the Contact Center . + Ensure the confidentiality of all patients, applications,… more
- Mass Markets (Killeen, TX)
- …This is a full-time, on-site position at one of our physical contact center locations. We offer competitive compensation, performance-based bonuses, ... updates and key messages effectively to supervisors + Collaborate with departments such as Quality Assurance , Training, IT, and Recruiting + Design and audit … more
- Mass Markets (Killeen, TX)
- …on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a ... updates and key initiatives clearly and effectively. + Collaborate with departments such as Quality Assurance , Training, IT, and Recruiting. + Lead quality … more
- Meta (Austin, TX)
- …safe working environment and execute to a vision of 'right first time.' 8. Quality Assurance - Perform physical inspections to ensure vendor work meets DEC ... outside plant cabling (OSP) deployments including OTDR/OLTS testing 25. Experience with Quality Assurance and Quality Control, including progressive… more
- Meta (Temple, TX)
- …safe, collaborative working environment and execute a goal of 'right first time.' 8. Quality Assurance - Perform physical inspections to ensure vendor work meets ... center development and/or construction management experience. 19. Experience with Quality Assurance and Quality Control, including progressive… more