- Regions Bank (Kingwood, TX)
- …with senior business leaders Program Leader + Hands-on experience with NICE/Nexidia speech analytics tools or similar platforms (required) + Advanced proficiency ... PowerPoint for analysis and executive reporting + Strong background in contact center operations, data analysis, and customer experience metrics (VOC, CSAT, KDS)… more
- Verint Systems, Inc. (Austin, TX)
- …products; and/or understanding of Contact Center , cloud technology, call recording, Speech Analytics , Text Analytics , Real Time Speech ... The Presales Solution Consultant is a subject matter expert in Speech Analytics , Quality and Customer Engagement. In this role the Solution Consultant… more
- Public Storage (Plano, TX)
- …Stock Exchange. **Job Description** We are seeking a seasoned Sr. Manager of Contact Center Technical Solutions to support the strategic roadmap and hands-on ... implementation of advanced contact center technologies, with a strong focus...** Analytics Tools** : NICE Enlighten, CallMiner, Verint Speech Analytics + **Experience with cloud platforms**… more
- Baylor Scott & White Health (Dallas, TX)
- …roadmap development, AI enablement, and operational excellence across voice and contact center platforms that support mission-critical clinical and operational ... + AI-driven CX capabilities (eg, intelligent routing, virtual agents, speech analytics ) + Cloud and platform modernization...the safe, secure adoption of AI within voice and contact center platforms. **Unified Communications & Voice… more
- Molina Healthcare (TX)
- …technologies that power voice, video, messaging, digital identity, and contact center experiences-ensuring seamless, intelligent, and secure interactions ... & Digital Engagement** + Lead the **design and deployment of AI-enabled contact center capabilities** , including conversational AI, intelligent routing,… more
- Insight Global (Irving, TX)
- …with sound business judgment. * Familiarity with AI, automation, speech analytics , and data visualization in contact centers. * Certification in Cloud, ... and measurement. * Define and deliver the AI & Automation roadmap supporting contact center modernization and BS&T transformation objectives. * Partner with… more
- Insight Global (Irving, TX)
- …Salesforce Business Analyst will play a critical role in advancing the contact center program by identifying, designing, and supporting Salesforce-driven ... and strategic business partners, ensuring Salesforce capabilities are fully aligned with contact center objectives. We are a company committed to creating… more
- Wells Fargo (San Antonio, TX)
- …Experience working with Dialogflow CX. + Proven experience of working on Contact Center technologies, specifically support of self-service and routing solutions ... techniques including Google Dialogflow CX, and other AI based Speech systems. Learn more about our career areas and...vendors in a CCaaS environment to build and maintain contact center experiences + Proven use cases… more
- Wells Fargo (Irving, TX)
- …experience, education **Desired Qualifications:** + Proven experience of working on Contact Center technologies, specifically support of self-service and routing ... techniques including Google Dialogflow CX, and other AI based Speech systems. Learn more about our career areas and...vendors in a CCaaS environment to build and maintain contact center experiences + Proven use cases… more
- The Cigna Group (Plano, TX)
- …routing strategies, IVR design and integration with CRM or contact center platforms. + Familiarity with speech recognition, natural language processing and ... + Inspire and guide cross-functional teams-engineering, design, operations, and analytics -to deliver innovative voice solutions and foster organizational alignment.… more