- Mass Markets (Killeen, TX)
- …+ Responsible for hiring, coaching and terminating call center employees + Be a subject matter expert on your client's business + Manage remote employees ... Ability to work in a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers to enhance performance and… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- Mass Markets (Killeen, TX)
- …+ Support hiring, onboarding, and disciplinary actions as needed. + Serve as a subject matter expert on client-specific processes and expectations. CANDIDATE ... and able to report to one of our physical contact center locations. To be considered for...and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I… more
- MD Anderson Cancer Center (Houston, TX)
- …building and utility equipment, respond to customer calls, provide support to emergencies, subject matter expert , provide leadership and critical thinking. ... fundamental to the daily operations of MD Anderson Cancer Center . The Instrumentation Technician - HVAC / Building Automation...JOB SPECIFIC COMPETENCIES Subject Matter Expert Lead or… more
- Mass Markets (Killeen, TX)
- …performance management. + Manage remote employees as needed. + Serve as a subject matter expert on client-specific operations. CANDIDATE QUALIFICATIONS ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- Mass Markets (Killeen, TX)
- …coaching, and termination processes for call center staff + Serve as a subject matter expert on client-specific operations + Manage remote employees as ... This is a full-time, on-site position at one of our physical contact center locations. We offer competitive compensation, performance-based bonuses,… more
- Quality Technology Services, LLC (Irving, TX)
- …in the preparation of and implementation of an effective operating budget. Confer with subject matter experts ( SME 'S) to find resolution to operational ... **The Supervisor , Critical Operations** is responsible for the supervision,...addition, this person must assist customers on the Data Center floor with their requests, assist with customer installs,… more
- MD Anderson Cancer Center (Houston, TX)
- …innovation *SUMMARY * The purpose of a Senior Plumber position is to act as a subject matter expert and to provide journeyman level skilled plumbing work in ... Join MD Anderson? Be part of a *world-renowned cancer center * making an impact across Texas and beyond. Collaborate...and installations are compliant. Functions as a point of contact for vendors. Prepares and submits reports. Participates in… more
- Microsoft Corporation (Dallas, TX)
- …of Inventory and Asset Management (IAM) activities. **Operational Excellence** + Serves as subject matter expert and models compliance to less experienced ... **Overview** As a Microsoft Senior Data Center Inventory & Asset Technician (DIAT), you will...and/or holidays. **Warranty Process Management** + Acts as the Subject Matter Expert about Return… more
- American Airlines (Dallas, TX)
- …and Union contracts. + Act as the primary focal point and provide guidance as the Subject Matter Expert ( SME ) for maintenance items on the American ... of the Maintenance Control Team within the Integrated Operations Center . + Fast paced, collaborative environment supporting the AA...operation. + The Fleet Manager is the primary MOC contact for all fleet maintenance and reliability issues. +… more