- Public Storage (Plano, TX)
- …common and preferred stocks trade on the New York Stock Exchange. **Job Description** The Contact Center Systems Lead is responsible for overseeing the ... System Configuration and Administration: + Manage and configure contact center systems including call...and Onboarding: + Manage access permissions for all supported contact center systems . Lead… more
- Fiserv (Frisco, TX)
- …IT teams to implement and support new capabilities within the Contact Center Technology stack and self-service platforms. + Lead efforts to integrate ... swiftly to issues, questions, and concerns. + Participate in systems integration efforts as new needs arise, including cloud-native...natural curiosity and passion for the Contact Center space, with a drive to lead … more
- Bank of America (Plano, TX)
- …experts to lead the programs. We are looking for someone who can lead the Contact Center and Interactive Voice Response Authentication Strategy and ... mentors peers to improve proficiency in a variety of systems and serves as a subject matter expert on...Lead efforts to prioritize investments in IVR & Contact Center authentication capabilities. + Build and… more
- Ryder System (Austin, TX)
- …Develop and implement operational support policy, procedures, and technology programs to support contact center management + Ensure service is delivered in line ... Center Representatives and Tier 2 Functional Specialist). Ensure contact center staff have the training and...exceed customer service expectations + Serve as point of contact for any case escalations + Lead … more
- Kyndryl (Austin, TX)
- …to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in the ... Lead C-level client engagements and consultative sales for large enterprise contact center transformations. + Guide cross-functional consultants to design and… more
- Mass Markets (Dallas, TX)
- POSITION OVERVIEW ENTRY-LEVEL CONTACT CENTER REPRESENTATIVE (FULL-TIME & PART-TIME) We are looking for entry-level call center representatives to support ... that works for everyone. This is an on-site, entry-level position. Prior contact center experience isn't required; candidates experienced in customer service… more
- Navient (Austin, TX)
- …our mission, read more below, and let's build something great together! **The Contact Center Engineer position will report to the Director, Customer ... Experience.** **As the Contact Center Engineer, you will:** + Oversee...self-serve through self-help portals or interactive voice response (IVR) systems . + Implement process changes and automation to enhance… more
- Wells Fargo (Irving, TX)
- **About this role:** Wells Fargo is seeking a Contact Center Technology Business Analyst (Senior Technology Business Systems Consultant) to join the ... testing teams. + Excellent verbal, written, and interpersonal communication skills + Experience with Contact Center Modernization ( Contact Center as a… more
- Mass Markets (Killeen, TX)
- …Ability to work in a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers to enhance performance and ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- Mass Markets (Killeen, TX)
- …strategic Quality Assurance Manager to lead the QA function in our BPO contact center . You will be responsible for ensuring service quality, compliance, and ... a brief pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: + Lead the QA team in monitoring and evaluating agent...in a QA leadership role within a BPO or contact center . + Strong knowledge of QA… more