- Mass Markets (Killeen, TX)
- … Technical Support Representativeto provide first-level support for technical issues in our contact center . You will assist customers ... High school Diploma/GED + 1-2 years of technical support or IT helpdesk experience in a contact center . + Strong knowledge of operating systems,… more
- Zoom (Austin, TX)
- …and internal teams, ensuring seamless project execution and high-qualityoutcomes. Experience with contact center solutions, WFM, QM, AI and virtual agent ... you will be responsible for the overall delivery of new features for Zoom Contact Center . Thisincludes project managing the release plans, diving into the… more
- Navient (Austin, TX)
- …our mission, read more below, and let's build something great together! **The Contact Center Engineer position will report to the Director, Customer ... and affordable for everyone.** We empower students with financial support and supercharge their ability to pay down their...Experience.** **As the Contact Center Engineer, you will:** + Oversee… more
- Zoom (Austin, TX)
- …years of project engineering technical experience with Customer Experience solutions ( Contact Center , Workforce Engagement, Virtual Agents), with at least 5 ... to design and deploy Zoom Customer Experience implementations Virtual Agent, Contact Center and Workforce Engagement Management solutions. Responsibilities +… more
- Mass Markets (Dallas, TX)
- …customer service, technical support , inside sales, back-office, chat, or administrative support in a contact center environment + State or Federal ... POSITION OVERVIEW ENTRY-LEVEL CONTACT CENTER REPRESENTATIVE (FULL-TIME & PART-TIME)...role, you handle inbound and outbound calls, helping to support customer service, technical support ,… more
- Amazon (Austin, TX)
- …product roadmaps . Drive continuous advancements and improvements within our data center electrical designs, and communicate technical direction to Sr. ... and operation of these complex technology programs. You prioritize your activities to support data center product development, identify and resolve problems and… more
- Mass Markets (Killeen, TX)
- …ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support , and customer sales interactions. It ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- Mass Markets (Killeen, TX)
- …ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support , and customer sales interactions. It ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- Amazon (Dallas, TX)
- …business. The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve ... community and product teams. Act as primary point of contact for urgent customer issues in your technical...years of experience building integrations across WFM, CRM, and contact center solutions or experience with communications… more
- Mass Markets (Dallas, TX)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT… more