- Deloitte (Houston, TX)
- …pioneer in technology who wants to work in a collaborative environment? As the Contact Center Technology Strategy & Modernization Manager you will ... Qualifications Required: + Bachelor's degree + 7+ years of experience in contact center technology strategy , design, and implementation. + Proven… more
- Mass Markets (Killeen, TX)
- …solutions, or upselling when opportunities arise. You'll use the latest contact center technology and customer experience strategy . As a highly trained ... established ourselves as a trusted partner in the industry. We are looking for contact center agents to support inbound and outbound customer service and sales… more
- Mass Markets (Dallas, TX)
- …this position, you will resolve customer service calls using modern contact center technology and customer experience strategy . When opportunities arise, ... brands in the world as an expert on products, technology , and business process. Our Call Center ...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services… more
- Mass Markets (Killeen, TX)
- …is responsible for reaching out to open accounts using the latest contact center technology and ethical recovery strategy . Improve relations with open ... job paid training. Compensation is commensurate with experience. Prior contact center experience, experience in customer service,...to work each day. Essential Duties + Utilize various contact technology and recovery strategies to locate… more
- Citigroup (Irving, TX)
- …and the business. This role will be operating within the Contact Center Operations team within our Operations Technology group in Citi. Recognized technical ... that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals...TPM role. + Provide primary operational support for critical contact center applications, including live chat, chatbot… more
- Mass Markets (Killeen, TX)
- …Ability to work in a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers to enhance performance and ... the actions of others + Superior knowledge of call center tools and technology used to manage...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services… more
- Bank of America (Plano, TX)
- …programs. We are looking for someone who can lead the Contact Center and Interactive Voice Response Authentication Strategy and drive the transformation ... based insights + Partner across organization lines including Fraud Strategy , Technology , Risk & Compliance in the...Risk & Compliance in the development of IVR & Contact Center authentication strategy and… more
- USAA (San Antonio, TX)
- …various responsibilities divided amongst the following lines of business within USAA P&C: Contact Center Excellence, First Party Injury, Third Party Injury, and ... areas: First Party Injury Claims, Third-Party Injury Claims, P&C Litigation Claims, or Contact Center Process Expertise experience. + Prior experience in claims… more
- Wells Fargo (Irving, TX)
- …Principal Engineer focused on Site Reliability Engineering (SRE) in support of our Contact Center Technology Telephony, Workforce Management, Data and ... and technical needs across multiple groups + Lead the strategy and resolution of highly complex and unique challenges...management **Desired Qualifications:** + Focused on risk mitigation in Contact Center Data and Telephony Platforms +… more
- Concentrix (Austin, TX)
- …you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and ... Job Title: Technical Consultant, Strategy Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered.… more
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