- The Walt Disney Company (San Antonio, TX)
- … NICE/IEX Infrastructure Manager is to supervise and optimize the workforce management ( WFM ) processes within the contact center . This includes managing ... the WFM software platform used by the contact center . This involves configuring system settings,...agent adherence and compliance. + Train contact center staff on using the WFM software… more
- Public Storage (Plano, TX)
- …forecasting, interval staffing analysis, and schedule generation to support internal and outsourced contact center operations. + Supervise and coach a team of ... expert and lead process improvements related to Workforce Management ( WFM ) systems , reporting, and best practices. +...+ Participate in and/or lead projects aimed at improving contact center efficiency, customer satisfaction, and vendor… more
- Zoom (Austin, TX)
- …with cross-functional teams* Be experienced in designing and implementing contact center solutions* Have knowledge of telephony systems and call routing ... strategies* Be familiar with CRM systems and their integration with contact center solutions* Possess excellent problem-solving abilities and attention to… more