- Baylor Scott & White Health (Dallas, TX)
- …CX measurement. **Insight Generation:** + Analyze VoC customer experience feedback data to derive actionable insights and recommendations for improving ... insights that shape organizational strategy and elevate the customer experience . You'll lead the analysis of.... You'll lead the analysis of qualitative and quantitative customer experience feedback data across VoC… more
- Deloitte (Austin, TX)
- Customer Experience Management Consultant, Qualtrics/Medallia Our Deloitte Customer team empowers organizations to build deeper relationships with customers ... 2025 Work you'll do As a Consultant in Deloitte's Customer Experience Management practice, you will collaborate...Work with business stakeholders to translate their objectives into VOC (Voice of Customer ) solutions, journey maps,… more
- Chewy (Richardson, TX)
- …You'll Need** + 6+ years of experience in program/project management and/or customer analytics, with direct VoC program experience preferred. + Strong ... **Senior Program Manager & Data Scientist, Voice of the Customer ( VoC )** to lead and drive one...deep analytical expertise. You will not only improve the customer experience through strategic partnerships, escalation handling,… more
- The Hertz Corporation (Austin, TX)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience -where ... is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex...rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive… more
- ARAMARK (Dallas, TX)
- …a quarterly marketing calendar that adapts to real-time trends, business shifts, and customer insights . + Use data to optimize ongoing initiatives and inform ... plans and ensure high-quality, timely delivery across all touchpoints. **Voice of the Customer ( VOC ) Strategy** + Develop and own a site-specific VOC… more
- Huntington National Bank (Addison, TX)
- … in market segmentation including sizing, pricing, competitive landscape, channel analysis and VOC (voice of customer ) + Readiness to roll-up-your sleeves + ... in market segmentation including sizing, pricing, competitive landscape, channel analysis and VOC (voice of customer ) Strong analytical and problems solving… more
- Wolters Kluwer (Coppell, TX)
- …initiatives and manage complex projects. + Strong experience in customer engagement and translating insights into product strategy. + Demonstrated ... Thinking- Ability to align product initiatives with business goals. + Customer -Centric Mindset - Experience in VOC activities and customer engagement.… more
- NRG Energy, Inc. (Houston, TX)
- …operational efficiency. This role will be instrumental in enhancing both the customer and agent experience , while driving measurable improvements in containment, ... journey and empower agents with real-time tools and insights . + Partner with IT, operations, and vendor teams... customer journey mapping and voice of the customer ( VoC ) programs. . Familiarity with data… more
- Coinbase (Austin, TX)
- …connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to provide ... the intersection of product and support to transform the customer experience . We're hiring a Senior Program...and operationalize a long-term strategy for risk based on customer feedback and VOC , including engagement models,… more
- Wolters Kluwer (Coppell, TX)
- …-focused Senior Product Manager to drive the product strategy, roadmap, delivery, customer experience and market success of our Tax Solutions portfolio. ... ideal for a savvy product leader with strong SaaS experience , AI-curiosity, and Go-to-Market, who understands how to drive... Customer , Usage & Data Insight + Lead customer discovery, user research, and VOC (Voice… more