- Baylor Scott & White Health (Dallas, TX)
- …CX measurement. **Insight Generation:** + Analyze VoC customer experience feedback data to derive actionable insights and recommendations for improving ... insights that shape organizational strategy and elevate the customer experience . You'll lead the analysis of.... You'll lead the analysis of qualitative and quantitative customer experience feedback data across VoC… more
- The Hertz Corporation (Austin, TX)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience -where ... is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex...rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive… more
- ARAMARK (Dallas, TX)
- …a quarterly marketing calendar that adapts to real-time trends, business shifts, and customer insights . + Use data to optimize ongoing initiatives and inform ... plans and ensure high-quality, timely delivery across all touchpoints. **Voice of the Customer ( VOC ) Strategy** + Develop and own a site-specific VOC… more
- Wolters Kluwer (Coppell, TX)
- …initiatives and manage complex projects. + Strong experience in customer engagement and translating insights into product strategy. + Demonstrated ... Thinking- Ability to align product initiatives with business goals. + Customer -Centric Mindset - Experience in VOC activities and customer engagement.… more
- Resideo (Austin, TX)
- …& VOC Initiatives** - Conduct **market research** to identify customer needs, competitive dynamics, and market trends. **Gather and prioritize market ... requirements** through **Voice of Customer ( VOC ) initiatives** to inform product strategy...with the ability to build relationships and gather actionable insights . + Experience in **security video solutions**… more
- Honeywell (Houston, TX)
- …and ROI models for comprehensive manufacturing solution offerings Develop and execute Voice of Customer ( VOC ) plans to gather insights on manufacturing pain ... mindset with ability to identify market opportunities and drive innovation Experience with Agile development methodologies and gathering customer requirements… more
- Microsoft Corporation (Irving, TX)
- …and end to end Data, Analytics and Agentic AI solutions. + Be the Voice of Customer ( VOC ) to share insights and best practices with Engineering, to remove ... organizational and functional collaboration skills to drive the optimal solution for the customer needs + Demonstratable experience with cloud and hybrid, or on… more
- ITW (Fort Worth, TX)
- …customers' current and future needs. + Captures and translates Voice of Customer ( VOC ) and market trends into incremental, differentiated product ... best-in-class margins and returns in markets where highly innovative, customer -focused solutions are required. ITW's approximately 45,000 dedicated colleagues around… more
- Coinbase (Austin, TX)
- …connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to provide ... the intersection of product and support to transform the customer experience . We're hiring a Senior Program...and operationalize a long-term strategy for risk based on customer feedback and VOC , including engagement models,… more
- Wolters Kluwer (Coppell, TX)
- …-focused Senior Product Manager to drive the product strategy, roadmap, delivery, customer experience and market success of our Tax Solutions portfolio. ... ideal for a savvy product leader with strong SaaS experience , AI-curiosity, and Go-to-Market, who understands how to drive... Customer , Usage & Data Insight + Lead customer discovery, user research, and VOC (Voice… more
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