- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- R1 RCM (Austin, TX)
- …attention to the departmental functions: high quality customer service , proper procedures, quality assurance , patient privacy, and confidentiality ... encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our ** Customer Service Representative - Team Lead** , you'll be… more
- Humana (Austin, TX)
- …willing to obtain ALTA language certification** **Prior experience in Telesales, Customer Service and/or Quality Assurance ** **1 or more years of ... caring community and help us put health first** Call Quality Professionals provide information that will assist in the...achieve their best health - delivering the care and service they need, when they need it. These efforts… more
- Prime Therapeutics (Austin, TX)
- …necessarily report to this position + Demonstrated ability to focus on customer service while providing for quality assurance in client solutions + ... areas/potential projects where process redesign/improvement can significantly impact efficiency, quality , profitability, competitive position, and customer satisfaction,… more
- Justice, Bureau of Prisons/Federal Prison System (Beaumont, TX)
- …relative to quality assurance . Experience evaluating and investigating quality trends, deficiencies and customer related problems and developing and ... a Bureau of Prisons (BOP) federal correctional facility. The Quality Assurance Manager is considered a ...statement and leads the continuous evaluation and investigation of quality trends, deficiencies and customer related problems… more
- Amentum (Corpus Christi, TX)
- …+ Assists in planning, coordinate, and direct the activities of the Quality Assurance Department to ensure all service and support provided meet required ... **Job Summary** This position assists the Quality Assurance Manager in directing the...assessments and audits/inspections. + Coordinate collection of responses to customer Corrective Action Response (CAR). + Conduct and direct… more
- PrimeFlight Aviation Services (TX)
- …rewarding career in the aviation industry! **Job Description** As our Director of Quality Assurance , your primary responsibility is to ensure the highest ... standards of service quality and operational excellence. This role...operational excellence. This role involves developing and implementing comprehensive quality assurance policies and procedures across all… more
- Pearl Interactive Network (El Paso, TX)
- …(CSRs). This role includes monitoring incoming calls and other work types to assess customer service quality , accuracy of information, and adherence to ... **Pearl Interactive Network** is seeking a detail-oriented and process-driven ** Quality Assurance Analyst** to help monitor, evaluate,...calls and other types of work to evaluate the quality of customer service , accuracy… more
- Veterans Affairs, Veterans Health Administration (El Paso, TX)
- …following Competencies for this position: Specimen Collection Computer Skills Customer Service Patient Care Quality Assurance Experience refers to paid ... supplies when necessary. Monitors technical equipment and performs maintenance and quality assurance or instrumentation. Monitors lab environment, such as… more
- PNC (Dallas, TX)
- …valued and have an opportunity to contribute to the company's success. As a Quality Assurance Specialist within PNC's Technology organization, you will be based ... . + Leads the team in planning and estimating quality assurance support requirements for new products,...upon that we expect our employees to be: + ** Customer Focused** - Knowledgeable of the values and practices… more