- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …+ Experience with project administration and meeting multiple deadlines + Experience in customer service quality and/or help desk + Strong organization ... administration of the quality monitoring program and quality assurance escalations for Service Delivery/Contact Centers.... management program or training team + Experience with customer service applications + Experience with metrics… more
- Mass Markets (Killeen, TX)
- …partner in the industry. We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors and drive performance ... across our customer service and sales operations. This role...+ Monitor and improve call center metrics, productivity, and service quality + Foster a culture of… more
- Mass Markets (Killeen, TX)
- …and coaching to ensure maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager, ... the industry. Our Employee Development team is hiring experienced Customer Service Supervisors to support a variety...and performance improvement. + Monitor KPIs and drive productivity, quality , and customer satisfaction. + Conduct regular… more
- Mass Markets (Killeen, TX)
- …and posses excellent communication skills, we need your help in managing call center customer service agents. While your team operate the phone for a variety ... team. This is a management-level position. Prior experience in management, supervisor, or customer service leadership is highly preferred. To be considered for… more
- American Airlines (Dallas, TX)
- …board! **Why you'll love this job** + American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, ... operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service , resulting in employee and customer … more
- Mass Markets (Killeen, TX)
- …customer -focused individual looking to make a difference? Join our team as a Customer Service Representative, where you'll play a key role in delivering ... and compliance guidelines. + Meet performance goals related to quality , efficiency, and customer satisfaction. + Participate...High school diploma or equivalent + 1+ years of customer service experience, preferably in a contact… more
- WATTS (Fort Worth, TX)
- …and Aftermarket Operations will be responsible for developing, leading, and managing the customer service and after-market service offerings and goals of ... the future. Watts is a leading brand with a quality reputation - and we have a dynamic future...execute the vision, strategy, and tactical focus for our customer service and after-market business. + Develop… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …code rejects, issue follow up and resolution as requested. + Researches and analyzes customer service issues to provide information and solutions in a timely ... or GED. + 2-5 years or related experience in Customer Service or public relations. **Other Job...courteously with the public. + Strong commitment to providing quality service . + Strong attention to detail… more
- PulteGroup (Coppell, TX)
- …requiring 2-3 days per week in office in Coppell, TX. Job Profile Summary The Customer Service Representative plays a pivotal role in servicing our established ... create a positive experience. + Open, cancel and update customer policy information based on requests received....achievement of new business. + Personally, provides prompt, efficient, high- quality service to all customers. + Resolve… more
- Mass Markets (Killeen, TX)
- …trends. + Collaborate with team members and share knowledge to continuously improve service quality . + Identify opportunities to educate clients on tax-saving ... + Excellent verbal and written communication skills. + Strong customer service orientation with a professional, friendly,...the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable… more
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