- SAP (Houston, TX)
- …program designed for talent who are early in their career. **Who You'll Become** The Customer Success Manager ( CSM ) works directly with customers to ... **What You'll Do** As a CSM within the SAP Academy for Customer Success , you will be responsible to: + Successfully complete a 10-month learn-apply program,… more
- Intuit (Plano, TX)
- **Overview** Ready to lead at scale and drive transformative impact? As an M2, Customer Success Manager ( CSM ) Leader at Intuit, you are at the helm of ... shaping the future of customer success . This isn't just about managing...performance metrics to enhance the efficiency and effectiveness of CSM teams. + Act as a strategic partner between… more
- ServiceNow, Inc. (Addison, TX)
- …the world work better for everyone. **What you get to do in this role:** The Associate Customer Success Manager ( CSM ) is the primary point of contact / ... Plan, which defines the key initiatives to help the customer achieve their agreed-upon business outcomes. The CSM...Effective at identifying internal teams to help drive ultimate customer success , such as with Sales, Product… more
- ServiceNow, Inc. (Addison, TX)
- …pursue our purpose to make the world work better for everyone. **Role Overview** The Senior Customer Success Manager ( CSM ) is the primary point of ... capabilities to help customers achieve their goals.. The Senior CSM owns the Customer Impact Plan, overseeing...most recent version of our product. 1. Leverage existing Success Plays to assist customers, but also assist new… more
- IBM (Austin, TX)
- **Introduction** A Customer Success Manager Intern ( CSM ) focused on IBM solutions means a career where you're helping clients fully realize the value of ... IBM's products and services. **Your role and responsibilities** A Customer Success Manager Brand Specialist...people skills often associated with this position, in this CSM intern role, you will work closely with customers,… more
- IBM (Austin, TX)
- **Introduction** A Customer Success Manager Architect ( CSM ) focused on Artificial Intelligence (AI) in IBM means a career where you're helping clients ... IBM's products and services. **Your role and responsibilities** The Customer Success Manager AI role...people skills often associated with this position, this AI CSM role is specialized in data science, generative AI,… more
- NTT America, Inc. (Austin, TX)
- …Potential: Whether 2 Years or 20, Discover Rewarding Journeys with Us!** The **Principal Customer Success Manager ** is an experienced and highly strategic ... success of the most critical and complex customer accounts. In this role, the Principal CSM...team, they serve as a thought leader within the Customer Success department, contributing to process improvements… more
- Proofpoint (Houston, TX)
- …as a security partner. **The Role** Proofpoint is seeking a dynamic and results-driven Senior Manager of Customer Success Managers to lead our Customer ... In this role, you will oversee a team of Customer Success Managers (CSMs) to ensure our...accountability. Set clear performance goals and metrics for the CSM team and conduct regular performance reviews. + Develop… more
- Intuit (Plano, TX)
- **Overview** At Intuit, our Customer Success Managers (CSMs) are trusted advisors, dedicated to helping our mid-market customers achieve success with Intuit ... (Sales, Support, Product) to resolve issues efficiently. + Monitor key customer success metrics, such as health scores, usage trends, and retention indicators,… more
- MongoDB (Austin, TX)
- …oversight, this role will also be responsible for the direct leadership of the other Customer Success team members (CSMs) aligned to the account. This role will ... Recruit, mentor, develop and directly lead individuals on the CSM team assigned to the account Account Planning and...with 1-2 years of management experience, preferably in a customer success or account management capacity +… more
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