- US Bank (Irving, TX)
- …Provide training and mentoring to less experienced team members. Train associates on the major incident management process and procedures via direct coaching ... enterprise . + Provide strategic direction and vision for incident management processes. Assist in identifying new...service for clients and business partners by utilizing the major incident management process and… more
- Amazon (Dallas, TX)
- …operational excellence and improvements to the overall customer experience. ABOUT YOU Incident Management Engineers have a broad skill set with demonstrated ... looking for a leader with a strong background in Incident Management and customer ownership to be...our most critical customers. We are looking for a Major Incident Engineer to join our team… more
- CBRE (Richardson, TX)
- …protection / monitoring capabilities globally. What you'll do + Responsible for the management of major high-profile cyber security incidents in a sophisticated ... Cybersecurity Director- Incident Response Job ID 207215 Posted 25-Feb-2025 Service...global Fortune 500 enterprise + Management and oversight of global… more
- Citigroup (Irving, TX)
- …and follow CTI Command Center Operations operating procedures, daily support practices, major incident support, etc. and provide feedback to the leadership ... and investment banking, securities brokerage, transaction services, and wealth management . As a bank with a brain and a...members on becoming qualified L1s + Actively participate a major incident call as a network technical… more
- Wells Fargo (Dallas, TX)
- …Center Service + Disaster Recovery Services + Engineering and Deployment of Infrastructure + Incident & Problem Management + Technology Change Management + ... documentation, control evidence, and remediation plans for any identified gaps. + ** Incident & Issue Management ** : Investigate control failures, conduct root… more
- Lincoln Financial (Austin, TX)
- …ensure operational excellence across key areas of responsibility. This role oversees the Major Incident , Problem, and Change Management functions, ensuring ... Years experience in IT Support, specifically in Technology Operations Centers and with IT Major Incident , Change and Problem Management systems and processes… more
- Cisco (TX)
- …to drive best practice in everything we do, with a particular focus on Incident and Problem Management . You will work with ServiceNow Architects and Developers ... role in our ongoing ITSM Maturation program, with ownership of the Incident and Problem Management practices. + Collating requirements from service owners… more
- US Anesthesia Partners (Dallas, TX)
- …IT team members to troubleshoot and resolve incidents effectively. + Facilitate all Major Incident Management calls, ensuring effective coordination and ... ESSENTIAL DUTIES AND RESPONSIBILITIES (include but not limited to): Incident Management : + Log all IT Service...Enterprise Tools : Experience with ticketing and asset management solutions such as ServiceNow, Remedy, Zendesk, Altiris, SCCM,… more
- Ensono (Houston, TX)
- …in managing and optimizing IT services and infrastructure. Your responsibilities will include incident management , service change management , and IT service ... platforms. Key Areas of Focus for this Role **IT Incident Management :** 1. Investigate, troubleshoot, and prevent...administrative risks and propose changes in IT services. **Problem Management :** 1. Perform major problem management… more
- Bank of America (Plano, TX)
- …the Problem Manager to diagnose root causes for complex/high impact incident /problem management investigations + Collaborates with Development and Infrastructure ... grow, and make an impact. Join us! **Position Summary:** ** Enterprise Cloud Platforms Team:** Our team designs, builds, and...designs + Engages as a subject matter expert in incident triage efforts, failure scenario modelling and works with… more