- Capgemini (Austin, TX)
- …up to high standards and follow agrees process. The role ensures that the output from Major Incident Management process is of high quality and provides ... send-to-end outage and business notifications Provides technical & non-technical support for Major Incident response...Management processes; Supports the effective operation of the Major Incident Management Process; Ensures… more
- CVS Health (Austin, TX)
- …the first responder for major production issues for the Production Management support team. + Lead major incident bridges, guiding resolver teams to ... **Location:** Remote **Role Description:** As a Sr Analyst, Production Services/ Support , your job will be to act as a..., and other team members to plan and implement Incident , Problem, and Change management related process… more
- Citizens (Plano, TX)
- …The Enterprise Incident Management team leads all aspects of major incident management across the organization for technology and business-related ... among designated technology and business leaders. Effective and robust major incident management delivery is...across all levels of the business incident management structure for Citizens. + Facilitate/partner and support… more
- Amazon (Dallas, TX)
- …operational excellence and improvements to the overall customer experience. ABOUT YOU Incident Management Engineers have a broad skill set with demonstrated ... looking for a leader with a strong background in Incident Management and customer ownership to be...our most critical customers. We are looking for a Major Incident Engineer to join our team… more
- Toyota (Plano, TX)
- …and driven Incident Response Manager to play a pivotal role in managing major incidents and leading incident /problem management efforts. In this role, ... actionable insights to leadership. + **Continuous Improvement:** Drive improvements in incident management processes, tools, and metrics, collaborating with… more
- JPMorgan Chase (Houston, TX)
- …ensuring timely resolution and minimal impact on business operations. + Lead major incident calls, coordinating with relevant teams to facilitate swift ... resolution and clear communication throughout the incident lifecycle. + Provide senior management with...+ Coordinate with cross-functional teams, including network engineers, IT support , and vendors, to resolve network issues promptly. +… more
- Ensono (Houston, TX)
- …in managing and optimizing IT services and infrastructure. Your responsibilities will include incident management , service change management , and IT service ... platforms. Key Areas of Focus for this Role **IT Incident Management :** 1. Investigate, troubleshoot, and prevent...administrative risks and propose changes in IT services. **Problem Management :** 1. Perform major problem management… more
- Citizens (Plano, TX)
- …experience. This role helps create standard operating procedures, collaborates with our Major Incident Management Team and colleagues within Citizens ... practices to evaluate, correct and prevent vulnerabilities during the incident management practice + Serve as a...incident field definitions, and other activities performed in support of colleague technology issues and inquires. + Proven… more
- Cisco (TX)
- …Documenting processes, policies, templates etc. for Runbooks, Support Manuals (SOPs), Incident Checklists etc. + Knowledge Management - Assist in maturing ... in everything we do, with a particular focus on Incident and Problem Management . You will work...all the way from engineering and QA to product management and customer support . + Growth and… more
- Bechtel Corporation (Port Arthur, TX)
- … safe project execution. The ES&H Advisor is a field-based role, providing support to management , supervision, craft professionals and subcontractors. This role ... to the worksite. The ES&H Representative is a field-based role, providing support to management , supervision, craft professionals and subcontractors. This… more