- Citigroup (Irving, TX)
- …advanced technology, a strong worldwide presence, and a powerful global franchise. The Program Lead is a strategic professional who stays abreast of developments ... seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives. + Continuously assess development… more
- Mass Markets (Killeen, TX)
- …for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is ... practices. + Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously + Drive a culture of accountability,… more
- Mass Markets (Killeen, TX)
- …of the account. Key Responsibilities: + Lead a team of 5-10 call center supervisors responsible for inbound and outbound representatives + Responsible for ... industry. Our team is looking for a highly skilled call center customer service manager who can...seeks ways to improve the internal processes and results program -wide. Operations managers conduct regular business meetings with supervisor… more
- Mass Markets (TX)
- …are looking for a motivated and results-driven Team Leader to oversee a team of call center agents. This role is essential in ensuring that performance standards ... skills, excellent problem-solving abilities, and a deep understanding of call center operations. To be considered for...environment. + Proven experience in a supervisory or team lead role. + Strong understanding of key performance metrics… more
- Mass Markets (Killeen, TX)
- …have established ourselves as a trusted partner in the industry. We are looking for inbound call center agents to join our growing team! In this role, you will ... our industry-leading training, you are sure to grow. Prior call center experience is not required; candidates...document and process customer claims in appropriate systems. + Lead fact-finding discussions to determine the best options for… more
- Mass Markets (Killeen, TX)
- …as a trusted partner in the industry. We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client ... , ensuring KPIs and SLAs are consistently met. + Lead and mentor supervisors, team leads, and support staff....Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Elevance Health (Grand Prairie, TX)
- **Pharmacist Consultant - CarelonRx - Call Center ** **Location** : Alternate locations may be considered. The ideal candidate will live within a commutable ... Indiana** is preferred. **Hours** : This role is a ** call center ** position working **12-8:30 pm EST**...care plans through drug therapy evaluation and consultation for program participants. **How you will make an impact:** +… more
- DXC Technology (Austin, TX)
- …Job Functions:** + Oversees the day-to-day operations of the customer support center operations. + Conveys customer feedback to product development staff in order ... and services are met. Schedules staff to adequately handle call volume at any point in time. Monitors progress...processes and platforms. + Manages client relationship from contact center perspective with Sr Leaders from clients and internally… more
- DISH Network (El Paso, TX)
- …cloud-native 5G network. We're built to disrupt and ready to lead . **Job Duties and Responsibilities** **Customer Service Representative:** **$15.50/hr + $0.50 ... product features, troubleshooting, and hardware operation, with a focus on one- call resolution + Identify opportunities for improving customer service and efficiency… more
- American Airlines (Dallas, TX)
- …the American Airlines Credit Union. The role is responsible for managing a team of call center agents taking incoming calls from AACU members. **What you'll do** ... years of wrok experience in a service-culture environment, customer service and/or call center **Preferred Qualifications- Education & Prior Job Experience** +… more
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