- Wolters Kluwer (Dallas, TX)
- ** Senior UX/ CX Research Consultant -... Research Consultant will report to the Lead UX/ CX researcher . Together with a multidisciplinary team of ... driving technology capabilities for local product innovation. **The Position** The Senior CX /UX Research Consultant is responsible for enhancing our… more
- General Motors (Austin, TX)
- …shaping the future of transportation on a global scale. **The Role** As a Senior Product Manager responsible for OTA CX Analytics you will lead several ... friction points, and satisfaction. + Collaborate with data engineering, UX research , customer support, and vehicle software teams to integrate diverse data… more
- SAP (Plano, TX)
- …of benefit options for you to choose from. **About SAP Customer Experience ( CX )** SAP Customer Experience ( CX ) helps brands build trusted relationships with ... contacts + Developing an account-specific proposal to highlight the business benefits of SAP CX for this ERP customer + Aligning with the regional AEs to execute the… more
- Mass Markets (TX)
- …that extend across multiple countries. We deliver Customer Experience ( CX ), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology ... passion for building strategic partnerships and driving revenue? We're seeking a Senior Business Development Executive to lead new client acquisition, manage key… more
- SCI Shared Resources, LLC (Houston, TX)
- …journey mapping. + 1-2 years of experience leading small project teams or managing CX design efforts. + Experience with customer research , CX metrics, ... & Customer Journey:** + **Build Personas & Conduct Customer Research ** : Develop detailed customer personas and conduct in-depth...to measure value delivered. + **Define, Measure, and Report CX KPIs** : Establish and track CX -related… more
- CVS Health (Richardson, TX)
- …features and stories for current and future products based on consumer insights, research , business goals, and Customer Experience ( CX ) needs. + Develops testing ... and every day. **Position Summary** CVS Health is seeking a dynamic and detail-oriented Senior Process Architect to join our HR Technology team. This hybrid role is… more
- UKG (Austin, TX)
- …clear, actionable insights for leadership and business partners. Journey Mapping & CX Research Support customer journey mapping workshops and document end-to-end ... Overview We are seeking a data-driven, customer-obsessed Principal Customer Experience ( CX ) Analyst to join our newly formed Customer Experience Intelligence team.… more
- Coinbase (Austin, TX)
- …of their tests. * *Test Environment Stability:* Collaborate with platform, infrastructure, CX , consumer, and SRE teams to ensure that test environments are stable, ... scalable, and accurately reflect production conditions. * *Technology Exploration:* Research and evaluate emerging testing technologies (web, mobile, AI/ML, backend)… more
- Concentrix (Austin, TX)
- …at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful ... data, and strong tech to accelerate CX transformation at scale. You will be surrounded by...you will deliver strategic consulting, design, advisory services, market research , and contact center analytics that deliver insights to… more
- Coinbase (Austin, TX)
- …comply with regulatory requirements, and consistently deliver high-quality resolutions. As a Senior Analyst, Compliance TMS Operations within the CX Compliance ... and alignment. Attendance is expected and fully supported. The CX Compliance team is essential in ensuring that our...transaction activity and KYC information and conduct due diligence research in support of investigations as well as interpret… more