- US Bank (Irving, TX)
- …in Elavon and MPS (Merchant Payment Services). Responsible for driving operational platform management across enterprise contact center voice engagement ... compliance. Key responsibilities include: Responsibilities: * Own and manage enterprise contact center voice engagement platforms, including AWS and… more
- Datavant (Austin, TX)
- …seeking a ** Senior Project Manager** to lead initiatives at the intersection of Contact Center transformation and AI automation. This role will serve as the ... Datavant is a data platform company and the world's leader in health...strong project management expertise with a deep understanding of contact center operations, AI-driven solutions, and enterprise… more
- Amazon (Dallas, TX)
- …business. The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve ... resources - 5+ years of experience building integrations across WFM, CRM, and contact center solutions or experience with communications protocols and APIs such… more
- Coinbase (Austin, TX)
- …that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're ... is expected and fully supported. * The Role* The Platform Design and Research team at Coinbase plays a...freedom for the world. This team is at the center of execution for products across the entirety of… more
- Amazon (Dallas, TX)
- …experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact ... is the world's most comprehensive and broadly adopted cloud platform . We pioneered cloud computing and never stopped innovating...or Azure Bot Service) at enterprise scale in a contact center environment - 3+ years hands-on… more
- Verint Systems, Inc. (Austin, TX)
- …is positioned in the customer accounts as the " platform of choice" for their contact center . + Present In-depth Verint's Engagement Data Hub to senior IT ... as an executive evangelist of the Verint Open CCaaS platform . This senior role combines technology and...Data Science. + 10+ years of in-depth experience with contact center operations - either in a… more
- Amazon (Austin, TX)
- …real world problems with significant impact? The Generative AI Innovation Center helps AWS customers implement Generative AI solutions and realize transformational ... and make plans for launching solutions at scale. The GenAI Innovation Center team provides guidance on best practices for applying generative AI responsibly… more
- ServiceNow, Inc. (Addison, TX)
- …customers, including 85% of the Fortune 500(R). Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to ... concepts for various audiences **.** + Hands-on experience with ServiceNow platform , including custom development within Service Portal and Next Experience UI… more
- Charles Schwab (Austin, TX)
- …security anomalies, documenting playbooks for incident response, and collaborating with senior platform engineers to enhance observability and detections.** ... location(s).** **The Schwab Cybersecurity Services (SCS) organization is a centralized Center of Excellence (COE) within Schwab Technology Services (STS) that… more
- Hilton (Addison, TX)
- …Principal Platform Architect, you will support projects including our Next Gen Contact Center Platform , Reservation and Booking System, and Guest ... revolutionizing the hospitality industry around the world\! As a Senior Lead Salesforce Engineer, you will bring your technical...ownership of:** + Hilton's Next Gen Contact Center App built on Salesforce Platform and… more