- Centre Technologies (Dallas, TX)
- …excited to announce we are expanding and looking to grow our team with a new Tier 1 , Help Desk Support Technician! Our Company Culture: Our diverse workforce ... clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs. Centre...supervisor and or Project Manager (if so assigned) + Help turn business problems into technical solutions + Manage… more
- CGI Technologies and Solutions, Inc. (San Antonio, TX)
- …customer interactions and issue resolutions in the helpdesk ticketing system. . Collaborate with Tier 1 and Tier 2 support representatives to ensure seamless ... ** Tier 2 Help Desk Specialist -...Well-being programs \#CGIFederalJob \#LI-RT1 **Skills:** + Call/Contact handling + Help Desk/ IT Services + Local Problem Management… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …everyday issues (eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and ... and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application ... ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available...waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and ... . + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ ....of experience in information technology, systems administration or other IT related field. Specifically _a minimum of Five (5)… more
- TEKsystems (Coppell, TX)
- …are looking for candidates that have completed the A+ certification or the Google IT Support Certifications. If you have not completed the certifications but are 90% ... to close on Dec 15, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of… more
- COMSO, Inc (San Antonio, TX)
- …the daily activities of configuration and operation of IT systems + Provide Tier 1 ( Help Desk) problem identification, diagnosis and resolution of ... assistance to users in accessing and using IT systems (U) Provide Tier 1 ( Help Desk) and Tier 2 (Escalation) problem identification, diagnosis… more
- AccentCare, Inc. (Austin, TX)
- …calls and email communication, diagnosing problems, and performing troubleshooting activities. + Provide Tier 1 & 2 support for executives and their admins, ... Overview End User Support- IT Field Services Location: Austin, TXPosition: End User...access. + Triage and resolve escalated issues from the Help Desk. + Coordinate with Tier 3… more
- General Dynamics Information Technology (San Antonio, TX)
- …Reviews and Merit Increase notifications * Actively participate in determining and launching tier 1 Goals * Conducting Onboarding Check-ins (months: 2, 3, 4, ... * Ensuring all team/shifts have pertinent information regarding both GDIT policies and Tier 1 policies. * Ensuring coverage and maintaining Monthly Calendars… more
- GovCIO (Austin, TX)
- …Responsible for all facets of engineering and administering the mid- tier . This includes architecting infrastructure, installing, and configuring Application and ... in the scheduling of deployment activity as well as new installations of mid- tier infrastructure. Responsible for developing security standards in the mid- tier … more