- Systems Engineering Solutions Corporation (Austin, TX)
- …software lifecycle support; and management of escalation across all tiers. Position Description: The Tier 2 Help Desk Specialist provides advanced ... contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk , Tier 2 End User Support, Tier 3 Server, Platform,… more
- Centre Technologies (Dallas, TX)
- …excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician! Our Company Culture: Our diverse workforce ... reports to immediate supervisor and or Project Manager (if so assigned) + Help turn business problems into technical solutions + Manage deployment of equipment in… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- **What is the position?** The Bilingual Tier 1 Service Desk Representative plays a significant role on a fully remote team supporting the English and Spanish ... customers. **What will I get to do?** As a Tier 1 Service Desk Representative, you will...school diploma or GED. + Customer Service experience - 2 or more years + Must be a US… more
- Applied Research Associates, Inc. (San Antonio, TX)
- …If you are looking for a career as a Tier 2 Cloud Support agent and you...Tier 1 staff. + Interest in advancing to Tier 3 Help Desk role ... long-term supportability through documentation, scripting, and adherence to escalation protocols. ** Tier 2 Cloud Support Position Requirements:** + **U.S.… more
- TEKsystems (Austin, TX)
- …troubleshooting skills to support internal users via phone and chat. Key Responsibilities: + Provide Tier 1 and Tier 2 support for desktops, laptops, mobile ... Job Title: Service Desk Analyst Location: Austin, TX 78758 Schedule: Monday-Friday,...Schedule: Monday-Friday, 7:00 AM-3:30 PM (Hybrid: 3 days onsite, 2 days remote after 90 days) Approximate Start Date:… more
- TEKsystems (Coppell, TX)
- …of helpdesk / call center experience 1- 2 years of experience working with " help desk ticketing tools" ie Service Now Experience supporting Work from Home ... AREA. THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK. Description: The Service Desk...13, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage… more
- COMSO, Inc (San Antonio, TX)
- …devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 and Tier 3(Escalation) problem identification, diagnosis and resolution ... and using IT systems (U) Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems + Perform… more
- AccentCare, Inc. (Dallas, TX)
- …365, Teams, OneDrive, and secure remote access. + Triage and resolve escalated issues from the Help Desk . + Coordinate with Tier 3 teams and field services ... communication, diagnosing problems, and performing troubleshooting activities. + Provide Tier 1 & 2 support for executives...we are building a culture and inclusive infrastructure to help elevate the voice of all our employees with… more
- Serco (Fort Bliss, TX)
- …in this role, you will have:** + US Citizenship + The ability to pass a NACI ( Tier 1) to obtain access to US Government facilities and systems + A Master's degree + ... the Certified Mental Performance Consultant (CMPC) (formerly CC-AASP) certification within two ( 2 ) years of being hired and maintain an active mental performance… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …Plan, install, test, and implement upgrades and patches to AIX OS. + Provides tier 2 and 3 supports for escalations from Help Desk . + Knowledge and ... experience troubleshooting Linux and Unix based systems. + Participate in on-call rotations to provide 24x7x365 infrastructure operations support. + Support infrequent after hours and weekend escalations as needed (aside from on-call rotation). + Optimize… more