- CGI Technologies and Solutions, Inc. (San Antonio, TX)
- ** Tier 2 Help Desk Specialist - Part-Time (Weekend Night Shift)** **Category:** Service Desk / End User Services **Main location:** United States, ... Type:** Full Time **Position Description:** We are seeking a dedicated and experienced Tier 2 Customer Service Representative to join our helpdesk team. The… more
- TEKsystems (Carrollton, TX)
- …hooked to printers. We call it a sys admin but more of a tier 2 or 3 help desk role. We use google workspace shop. They make key fobs. They put into ... per week Additional req qual notes Servers: Hyper-V cluster, 2 physical servers with a SAN. Probably a dozen...of our Leigh High engineers down to Dallas to help onboard the new guy. We have IT people… more
- GovCIO (Austin, TX)
- …remote teams effectively in a 24x7 environment. + ITIL 4.0 foundation certification. + Help Desk Institute or Service Desk Institute certification. Desired ... Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support for...of experience. + Minimum 3 years of IT Service Desk experience, with an additional 2 years… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- The Tier 2 Technical Support Operations Analyst...ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel ... application development teams to work on issues escalated to Tier 2 . + Adhere to the defined...waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other ... and utilize ServiceNow_ . + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ . + _Be available for on-call 24x7x365 ongoing application… more
- TEKsystems (Coppell, TX)
- …of helpdesk / call center experience 1- 2 years of experience working with " help desk ticketing tools" ie Service Now Experience supporting Work from Home ... AREA. THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK. Description: The Service Desk...25, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage… more
- GovCIO (Austin, TX)
- …the following for high quality deliverables: KB updates, call fielding, or other Tier 2 activities adjacent to the NGGS application. + Support requirements ... issues and create clear, attainable goals + Collaborate with Tier three support groups to establish relationships, prepare for...of at least 5 people + 3+ years' experience Help Desk Support. This experience can be… more
- GovCIO (Austin, TX)
- …to support the EPA. **Responsibilities** + As part of the EPA ESSET team, provide Tier 1/ 2 Help Desk Support for the EPA Next Generation Grant System ... tasks such as KB updates, call fielding, or other Tier 2 activities adjacent to the NGGS...analysis experience (or commensurate experience) + 3+ years' experience Help Desk Support. This experience can be… more
- AccentCare, Inc. (Lubbock, TX)
- …365, Teams, OneDrive, and secure remote access. + Triage and resolve escalated issues from the Help Desk . + Coordinate with Tier 3 teams and field services ... calls and email communication, diagnosing problems, and performing troubleshooting activities. + Provide Tier 1 & 2 support for executives and their admins,… more
- Houston Forensic Science Center, Inc (Houston, TX)
- …on network upgrades, configuration strategies, system scalability, and infrastructure security. + Provide Tier 2 and Tier 3 technical support for escalated ... security, load balancing, and proactive monitoring. + Respond to and completes Help Desk tickets along with troubleshooting and supporting end-users. +… more